Overview
Coastal Hospice, located in Salisbury, Maryland, provides hospice care aimed at offering comfort and support to patients with life-limiting conditions. The organization emphasizes a compassionate approach to end-of-life care, although experiences reported by families reveal a complex picture of the services provided.
Services & Support
Coastal Hospice offers a range of services, including skilled nursing, social worker support, respite care, and home health. They aim to assist families during challenging times, providing both medical and emotional support. However, some families have expressed concerns regarding the level of care and attention their loved ones received, particularly in moments of critical need.
Care Approach & Staff
The staff at Coastal Hospice includes nurses, certified nursing assistants, and social workers who are expected to deliver compassionate care. While some families have praised individual staff members for their dedication and support, others have reported instances of perceived indifference and a lack of personalized care. This contrast highlights the variability in experiences with the staff.
Who They Serve
Coastal Hospice serves individuals facing terminal illnesses and their families, offering services tailored to those who choose to discontinue aggressive treatments in favor of comfort. The facility is designed to support patients who cannot manage their care at home, although there have been mixed reviews regarding the admission process and the suitability of care for patients with varying needs.
Room for Improvement
Several reviews indicate that there are areas where Coastal Hospice could improve. Concerns include the perceived prioritization of financial considerations over patient care, as well as instances of staff communication failures. Families have noted a lack of compassion in some interactions, leading to feelings of neglect during critical moments.
What Families Say
Feedback from families is mixed. While some have expressed deep gratitude for the care their loved ones received, highlighting the compassion of certain staff members, others have reported distressing experiences that involved inadequate support and communication. Families have described feelings of frustration and helplessness in navigating the care process, particularly when their loved ones’ needs were not adequately addressed.
Summary
Coastal Hospice aims to provide compassionate end-of-life care in Salisbury, Maryland. Despite some positive testimonials about individual staff members, numerous reviews reflect significant concerns regarding the overall quality of care and communication. Families considering Coastal Hospice for their loved ones may find it beneficial to thoroughly assess their specific needs and expectations based on the varied experiences shared by others.