Overview
Thomas Patient Care, located in Salisbury, Maryland, provides in-home care services for the elderly, sick, and disabled, including veterans and their spouses. The team comprises registered nurses (RNs), licensed practical nurses (LPNs), certified nursing assistants (CNAs), and home health aides (HHAs) who cater to various skilled care needs.
Services & Support
Thomas Patient Care offers a range of in-home health services designed to assist clients with various needs. The staff is trained to provide compassionate care, ensuring that clients receive the support they require in a comfortable environment.
Care Approach & Staff
The staff at Thomas Patient Care is described as friendly and professional, with many clients noting their responsiveness and willingness to accommodate specific needs. However, there have been mixed reviews regarding the customer service experience, particularly concerning some staff interactions that were perceived as unprofessional or rude.
Who They Serve
This service primarily caters to the elderly, sick, and disabled individuals, including veterans and the spouses of veterans. The focus is on providing personalized care in the comfort of clients’ homes.
Service Area
Located in Salisbury, Maryland, Thomas Patient Care serves the local community and may extend their services to surrounding areas, although specific details about the broader service area are not provided.
What Families Say
Feedback from families about Thomas Patient Care is varied. Many appreciate the friendly and professional demeanor of the staff, highlighting the comfortable environment and efficient service. However, some families have expressed dissatisfaction with the quality of care over time, mentioning a decline in service and issues with communication. While some clients had positive experiences, others reported negative encounters that affected their overall impression of the service.
Room for Improvement
There are noted concerns regarding the consistency of customer service, with some reviews mentioning unprofessional behavior from certain staff members. Improvements in communication and staff training could enhance the overall experience for clients and their families.
Summary
Thomas Patient Care provides essential in-home care services in Salisbury, Maryland, focusing on the elderly, sick, and disabled populations. While many families appreciate the friendly staff and efficient service, there are mixed reviews regarding the consistency of care and customer service. Addressing the concerns raised by clients could lead to a more satisfactory experience for all families seeking support.
