Overview
American HomePatient, located in Salisbury, Maryland, provides customized therapy programs aimed at managing chronic respiratory conditions. They offer a range of durable medical equipment and support for caregivers, particularly for those providing nutrition to tube-fed patients.
Services & Support
American HomePatient specializes in managing chronic respiratory issues and offers various durable medical equipment to support patients at home. Their services include assistance with CPAP and BIPAP equipment, which are essential for individuals with sleep apnea. However, experiences with their support and customer service have been mixed, as many customers have reported difficulties in obtaining necessary supplies and information regarding their orders.
Care Approach & Staff
The care approach at American HomePatient is designed to be patient-centered, focusing on individual needs. However, feedback indicates that staff responsiveness and communication may not always meet patient expectations. Some customers have expressed frustrations about the lack of follow-up and support from staff, which can lead to significant delays in receiving essential equipment.
Who They Serve
American HomePatient serves individuals with chronic respiratory conditions and those requiring durable medical equipment for home care. They also provide support for caregivers managing nutritional needs for patients who are tube-fed.
Service Area
The primary service area for American HomePatient is Salisbury, Maryland, where they operate a local office to assist patients with their needs.
Scheduling & Availability
The office hours for American HomePatient are limited, operating from 9 AM to 12 PM and 1 PM to 3:30 PM. This schedule may impact patients’ ability to receive timely assistance or resolve issues outside of these hours.
Insurance & Billing
Many customers have reported confusion and challenges regarding the billing process and insurance claims. Issues such as delayed authorizations and unexpected charges have led to frustrations among patients, with some expressing a desire for clearer communication about costs and billing practices.
What Families Say
Feedback from families highlights a significant divide in experiences with American HomePatient. While some customers appreciate the care received and have had positive interactions, many others have reported severe dissatisfaction with customer service, including long wait times on calls, lack of follow-up, and difficulties in obtaining necessary supplies. This inconsistency in service quality has left numerous families feeling unsupported.
Room for Improvement
There are notable concerns regarding customer service and communication at American HomePatient. Multiple reviews indicate that patients often face challenges in reaching staff, receiving timely responses, and understanding billing processes. Improving these areas could enhance the overall patient experience.
Summary
American HomePatient in Salisbury, Maryland, offers essential services for managing chronic respiratory conditions, but customer feedback suggests significant room for improvement in their service delivery. Many families have experienced frustration with communication and billing, while others have found the equipment and support helpful. Addressing these issues may help them better meet the needs of their patients.
