Overview
Home Care Maryland, located in Owings Mills, Maryland, offers home health care services to clients in need of support. However, feedback from families indicates significant challenges within their operations, particularly concerning staffing and scheduling.
Services & Support
The agency provides a range of home health services, including nursing care and therapy. While some families have noted that the nursing staff is responsive and caring, there are widespread concerns about the overall organization and reliability of the service. Clients have reported issues with the scheduling process, often receiving last-minute notifications about appointments, which can conflict with other commitments.
Care Approach & Staff
Reviews highlight a mixed experience with the staff. While many clients appreciate the professionalism and care demonstrated by the nursing staff, there are complaints regarding the unprofessional behavior of some employees. Families have expressed frustration over the lack of accountability and the feeling that staff are prioritized over clients. This has led to instances where clients feel neglected or inadequately supported.
Who They Serve
Home Care Maryland serves a variety of clients needing home health services, including those requiring physical therapy and nursing care. Feedback suggests that the agency may not meet the needs of all clients effectively, particularly those who require consistent and reliable scheduling.
Scheduling & Availability
A significant number of reviews point to difficulties with scheduling. Clients often receive notifications the night before scheduled visits, which can be inconvenient and disruptive. This last-minute approach has led to dissatisfaction among families who find it challenging to coordinate care with their existing commitments.
What Families Say
Feedback from families reflects a range of experiences. While some have praised the nursing staff for their attentiveness and professionalism, many others have described their experiences as frustrating and stressful. Issues such as poor communication, unprofessional conduct from some employees, and inadequate scheduling practices have been common themes in the reviews.
Room for Improvement
Several reviews indicate that Home Care Maryland could benefit from improvements in staffing levels and communication practices. Families have expressed a desire for more organized scheduling and a greater focus on client needs over employee convenience.
Summary
Home Care Maryland in Owings Mills, Maryland, provides essential home health care services but faces challenges in staffing and scheduling that have led to mixed reviews from clients. While some staff members are noted for their professionalism, the agency’s overall organization and responsiveness have raised concerns among families. Improvements in communication and scheduling practices could enhance the experience for clients seeking reliable home health care.
