Overview
Complete Care at Hagerstown, located in Hagerstown, Maryland, is a skilled nursing facility that aims to provide high-quality services and compassionate care to its residents. The facility focuses on maximizing patient outcomes and supporting individuals in achieving optimal health through various rehabilitation and medical services.
Services & Support
Complete Care at Hagerstown offers a range of services including skilled nursing, rehabilitation, hospice care, and physical therapy. The facility is designed to cater to patients with diverse needs, including those requiring long-term care and specialized rehabilitation programs.
Care Approach & Staff
The staff at Complete Care at Hagerstown has received mixed feedback from families. Some reviews highlight the friendliness and helpfulness of the staff, noting that the facility is clean and welcoming. However, there are significant concerns regarding the responsiveness and attentiveness of the nursing staff, particularly in emergency situations. Instances of delayed care and inadequate attention to patients’ needs have been reported, which has raised alarm among families regarding the overall quality of care.
Who They Serve
The facility serves a variety of patients, including those recovering from surgeries, individuals needing long-term care, and residents requiring hospice services. Families of patients have expressed both satisfaction and dissatisfaction with the level of care provided, indicating a need for careful consideration when choosing this facility.
Levels of Care
Complete Care at Hagerstown provides skilled nursing and rehabilitation services, with a focus on physical therapy. However, reviews indicate that the quality of care can vary significantly, particularly concerning the management of patients’ health conditions.
Room for Improvement
There are notable areas for improvement at Complete Care at Hagerstown. Families have reported instances of inadequate staff responsiveness, particularly in emergency situations. Concerns about the management of patients’ basic needs, such as timely assistance with personal care and the provision of meals, have also been raised. The facility may benefit from enhancing its staffing levels and training to ensure a more reliable and attentive care environment.
What Families Say
Feedback from families is mixed. While some appreciate the friendly demeanor of the staff and the cleanliness of the facility, others express deep concerns about the quality of care. Reports of neglect, such as delayed responses to call lights and poor management of patients’ health issues, have led some families to strongly advise against choosing this facility for loved ones. Positive experiences have been noted, particularly regarding the reception staff, but these are overshadowed by the more serious complaints regarding nursing care.
Summary
Complete Care at Hagerstown offers a range of skilled nursing and rehabilitation services in Hagerstown, Maryland. While some families report positive experiences with staff and the facility’s cleanliness, significant concerns about the quality of care and staff responsiveness have been highlighted. Families considering this facility should weigh the mixed reviews carefully to make an informed decision.
