Overview
Autumn Lake Healthcare at Chevy Chase, located in Chevy Chase, Maryland, is a nursing center that emphasizes skilled nursing and rehabilitation services. While the facility is positioned as a welcoming environment with a focus on care, reviews indicate significant concerns regarding cleanliness, staffing levels, and overall quality of care.
Services & Support
The facility offers a range of services, including sub-acute rehabilitation and long-term skilled nursing care for residents with complex medical conditions. However, feedback suggests that the execution of these services may not meet the expectations of families, with reports of inadequate pain management and poor communication regarding patient care.
Care Approach & Staff
Autumn Lake aims to provide a supportive atmosphere with a multidisciplinary team. Unfortunately, reviews highlight issues with staff professionalism and responsiveness. Families have reported experiences of neglect, including delays in medication administration and insufficient assistance for residents with mobility challenges. The staff’s behavior has also been described as unprofessional, with instances of dismissive attitudes when addressing patient concerns.
Who They Serve
The facility serves a diverse population, including those requiring rehabilitation and long-term care. However, families have expressed concerns about the quality of care provided, particularly for vulnerable populations such as elderly residents or those with complex health needs.
Living Options & Amenities
While Autumn Lake promotes a warm and inviting atmosphere, reviews indicate that the physical environment may not align with this portrayal. Some residents have described rooms as cramped and unsanitary, with reports of unpleasant odors and unclean conditions upon arrival.
Dining & Activities
The dining experience has been notably criticized, with residents and families describing the food as unappetizing and poorly presented. Additionally, while the facility claims to offer a variety of activities, the overall atmosphere has been described as depressing, which may hinder engagement in social activities.
What Families Say
Feedback from families is mixed, with some expressing gratitude for the care their loved ones received, while many others have voiced strong dissatisfaction. Common themes include concerns over cleanliness, staff shortages, and inadequate communication. Families have urged potential residents to consider other options, citing experiences that felt neglectful and unprofessional.
Room for Improvement
Multiple reviews indicate a need for significant improvements in various areas, including cleanliness, staff training, and communication practices. Families have noted that the facility appears understaffed, particularly during nights and weekends, which contributes to a lack of timely care for residents.
Summary
Autumn Lake Healthcare at Chevy Chase presents itself as a skilled nursing facility with a focus on rehabilitation and care. However, numerous reviews reveal serious concerns about the quality of care, cleanliness, and staff professionalism. Families are encouraged to thoroughly assess their options and consider the experiences shared by those who have had loved ones at this facility.