Overview
Capital City Nurses, located in Chevy Chase, Maryland, has been providing home health care services since 1976. The organization offers a variety of services, including private duty home care, companion care, Alzheimer’s and dementia care, hospice support, and newborn and child care. They aim to deliver high-quality, compassionate care tailored to the individual needs of their clients.
Services & Support
Capital City Nurses provides a comprehensive range of services designed to support clients in their homes. These include assistance with daily living activities, companionship, specialized care for individuals with Alzheimer’s or dementia, and hospice support for those in need of end-of-life care. The organization emphasizes individualized care, aiming to accommodate the unique needs and schedules of each client.
Care Approach & Staff
The staff at Capital City Nurses is described as compassionate and dedicated, with many caregivers noted for their professionalism and attentiveness. Families have expressed appreciation for the emotional support provided by caregivers, which can significantly enhance clients’ quality of life. However, there are concerns about consistency in caregiver assignments and the reliability of the scheduling system, with some families reporting multiple no-shows and inadequate communication from the office staff.
Who They Serve
Capital City Nurses serves a diverse clientele, including seniors, individuals recovering from illness or injury, and families needing additional support for children. Their services are particularly valuable for those requiring specialized care, such as hospice or dementia care.
Service Area
Capital City Nurses operates across Maryland, as well as in Washington, D.C., and Virginia, providing a broad service area to meet the needs of clients in these regions.
Scheduling & Availability
Families have reported challenges with scheduling and availability, citing issues with caregiver no-shows and a lack of backup support when caregivers are unavailable. This has led to significant frustration among clients who rely on consistent care.
Insurance & Billing
There have been numerous complaints regarding the billing department at Capital City Nurses. Families have experienced difficulties with incorrect billing, including charges for services not rendered and challenges in communication about billing inquiries. This has raised concerns about the overall management of financial matters within the company.
What Families Say
Feedback from families is mixed. While some clients have praised the organization for the exceptional care provided to their loved ones, particularly highlighting the compassion and dedication of certain caregivers, many others have expressed dissatisfaction with the reliability of services and the responsiveness of the office staff. Issues such as caregiver no-shows, poor communication, and billing problems have been recurring themes in reviews.
Room for Improvement
Several reviews indicate a need for improvement in scheduling reliability and office communication. Families have noted that the lack of backup caregivers can lead to gaps in service, and that reaching the office for support can be challenging. Addressing these concerns may enhance the overall experience for clients and their families.
Summary
Capital City Nurses offers a range of home health care services with a focus on individualized, compassionate care. While some families have had positive experiences with the quality of care, issues related to scheduling, communication, and billing have been significant points of concern. Prospective clients may want to consider these factors when evaluating their options for home health care.
