Overview
Westgate Hills Rehabilitation & Healthcare Center, located in Baltimore, Maryland, is a skilled nursing facility that specializes in subacute rehabilitation and skilled nursing care. The center serves the communities of Baltimore City and neighboring Catonsville, providing a family-oriented approach to caregiving that aims to help patients return to their cherished routines.
Services & Support
Westgate Hills offers a variety of services including physical therapy, skilled nursing, and social worker support. Residents have access to rehabilitation services designed to assist them in regaining daily activities. The facility is noted for its clean environment and pleasant staff, which contributes to a supportive atmosphere for recovery.
Care Approach & Staff
The staff at Westgate Hills is often described as caring and competent, with many residents expressing appreciation for the efforts of nurses and aides. The social worker and admissions coordinator have received particular praise for their helpfulness and dedication. However, some reviews indicate challenges with staff turnover and the treatment by certain aides, suggesting that while many staff members are committed, there are areas for improvement.
Who They Serve
Westgate Hills serves a diverse group of residents, including those requiring skilled nursing care and rehabilitation following medical events such as strokes. The facility aims to create a welcoming environment for patients and their families, with staff engaging actively with residents to ensure their needs are met.
Living Options & Amenities
The facility is described as clean and well-kept, providing a comfortable living environment. Residents can participate in various activities, which are designed to promote engagement and interaction among them. The dining experience at Westgate Hills has also received positive feedback, with many noting that the food is enjoyable.
What Families Say
Reviews from families highlight the positive interactions with staff and the overall care provided to residents. Many appreciate the friendly atmosphere and the efforts made by the staff to address concerns. However, some families have expressed dissatisfaction with specific experiences related to care and staff responsiveness, indicating that experiences can vary significantly.
Room for Improvement
While many residents and families report positive experiences, some reviews point to issues such as staff turnover and inconsistent care from certain aides. Concerns have been raised about responsiveness to resident needs and the overall management of care, suggesting that there are areas where the facility can enhance its service quality.
Summary
Westgate Hills Rehabilitation & Healthcare Center offers a range of rehabilitation and skilled nursing services in a clean and supportive environment. While many residents and families appreciate the care and engagement from staff, there are noted challenges that the facility is working to address. Overall, it aims to provide a positive experience for those seeking recovery and support.
