Overview
Keswick Multi-Care Center, located in Baltimore, Maryland, has been serving older adults for over 140 years. The facility aims to enhance the quality of life for its residents through a variety of services, including rehabilitation and memory care. While many families appreciate the care provided, experiences can vary significantly, with some expressing serious concerns about management and staff responsiveness.
Services & Support
Keswick offers a range of services designed to meet the needs of older adults, including rehabilitation and memory care. The facility is equipped to assist with various health conditions, and many families have noted the importance of social worker support in navigating care options and financial concerns.
Care Approach & Staff
The care approach at Keswick has received mixed feedback. Some families commend the attentiveness and professionalism of the staff, particularly in rehabilitation settings, while others express frustration over inadequate staffing levels and management practices. Reports of a high nurse-to-patient ratio raise concerns about the quality of care during critical times. While some staff members are praised for their dedication, others have been described as lacking compassion and professionalism, particularly in stressful situations.
Who They Serve
Keswick serves a diverse population of older adults, including those requiring long-term care and rehabilitation after surgeries or hospital stays. Families have described the facility as a suitable option for those needing specialized support, although experiences may vary based on individual circumstances.
Living Options & Amenities
Residents at Keswick typically have private rooms with personal bathrooms, which many families find comfortable and well-maintained. The facility also provides daily activities, including musical encounters that aim to engage residents and enhance their quality of life.
Dining & Activities
Dining experiences at Keswick have received mixed reviews. While some families appreciate the cleanliness and variety of activities offered, others have raised concerns about the quality of food and the availability of dining options. Reports indicate that some residents may not receive adequate assistance during meal times, which can impact their overall experience.
Room for Improvement
Several reviews highlight significant concerns regarding management practices and staff responsiveness. Issues such as inadequate staffing, poor communication, and insufficient attention to residents’ needs have been noted. Families have expressed frustration over the discharge process and the perceived prioritization of financial considerations over patient care.
Summary
Keswick Multi-Care Center offers a long history of service to older adults with various care needs. While many families commend the dedication of individual staff members and the facility’s amenities, there are notable concerns regarding management practices and staff-to-patient ratios. Prospective residents and their families are encouraged to closely monitor care and communicate their needs to ensure a positive experience.
