Overview
Right at Home, located in Baltimore, Maryland, provides trusted in-home care for seniors and adults with disabilities. Their services are designed to help loved ones live independently at home, offering a range of support that includes companionship, hygiene assistance, respite care, and physical help. The company emphasizes the importance of creating custom care plans that cater to individual needs.
Services & Support
Right at Home offers a variety of services aimed at enhancing the quality of life for their clients. Their caregivers are available 24/7, including during holidays, weekends, evenings, and overnight. This flexibility ensures that families can receive support whenever they need it. The caregivers are trained to provide both physical assistance and companionship, focusing on the unique requirements of each individual.
Care Approach & Staff
The caregivers at Right at Home are frequently described as hardworking and dedicated. Many families have noted the compassionate nature of the staff, highlighting their ability to create a supportive environment. However, some reviews have raised concerns about the management and professionalism of the caregivers, with reports of tardiness and inadequate pay affecting their performance.
Who They Serve
Right at Home serves seniors and adults with disabilities, tailoring their services to meet the diverse needs of their clients. The emphasis on custom care plans indicates a commitment to addressing the unique situations faced by each individual and their families.
What Families Say
Feedback from families is mixed. Many express satisfaction with the consistency, reliability, and courtesy of the caregivers and office staff. They appreciate the responsiveness of the team when questions or concerns arise. However, there are also significant concerns regarding the professionalism and punctuality of some caregivers, with reports of late arrivals and inadequate management practices.
Room for Improvement
Several reviews indicate a need for improvement in the professionalism and management of caregivers. Families have expressed concerns about caregivers arriving late and the overall organization of the service. Additionally, some feedback suggests that caregiver compensation may not adequately reflect their efforts, impacting their performance and reliability.
Summary
Right at Home in Baltimore, Maryland, offers a range of in-home care services aimed at helping seniors and adults with disabilities maintain their independence. While many families appreciate the compassionate and dedicated nature of the caregivers, there are notable concerns regarding punctuality and professionalism that the company may need to address. Overall, the commitment to personalized care plans is a positive aspect, but improvements in staff management could enhance the overall experience for families.
