Overview
Johns Hopkins Care at Home, located in Baltimore, Maryland, offers a range of health care services designed to be delivered in the comfort of your home. Their services cater to individuals of all ages, providing home medical care, skilled care, and home medical equipment, along with medication management and support for daily activities. The organization aims to ensure that patients receive safe and comprehensive care tailored to their specific needs.
Services & Support
The services provided by Johns Hopkins Care at Home include personal care, skilled nursing care, and medical support, as well as the provision of home medical equipment. They also offer pharmacy services that encompass prescription medications and health management support. The pediatrics team specializes in caring for children, addressing both medical needs and developmental support through physical and occupational therapy.
Care Approach & Staff
Many families have noted the professionalism and friendliness of the staff at Johns Hopkins Care at Home. They are often described as knowledgeable and willing to take the time to address patient needs. However, some reviews indicate that experiences can vary significantly, with reports of inadequate training and supervision for certain staff members, leading to concerns about the quality of care provided.
Who They Serve
Johns Hopkins Care at Home serves a diverse clientele, from young children to older adults. Their services are designed to accommodate a wide range of health care needs, ensuring that patients receive appropriate care regardless of their age or condition.
Service Area
The service area for Johns Hopkins Care at Home extends throughout Maryland and Washington, D.C., and includes select regions in northern Virginia and southeast Pennsylvania. This broad coverage allows them to reach a wide array of clients in need of home health care services.
Scheduling & Availability
Families have reported mixed experiences regarding scheduling and availability of services. While some have found the staff accommodating, particularly for on-site infusions and weekend care, others have expressed frustration with delays in receiving necessary supplies and equipment.
Insurance & Billing
Concerns about billing and insurance coverage have been highlighted in several reviews. Some families reported issues with incorrect orders and difficulties in communication regarding their insurance status, leading to unexpected out-of-pocket expenses. However, there have also been instances where billing concerns were addressed satisfactorily by the staff.
What Families Say
Reviews reflect a range of experiences with Johns Hopkins Care at Home. Many families appreciate the helpfulness and professionalism of the staff, particularly in the context of equipment setup and care coordination. Conversely, some have reported significant challenges, including issues with service quality and communication, particularly regarding billing and supply orders.
Room for Improvement
There are noted areas for improvement, particularly concerning staff training and supervision. Some families have expressed dissatisfaction with the performance of certain aides and have suggested that better oversight and training could enhance the quality of care provided.
Summary
Johns Hopkins Care at Home provides a comprehensive array of home health care services in Baltimore, Maryland, and surrounding areas. While many families commend the professionalism and knowledge of the staff, there are notable concerns regarding consistency in service quality and communication, particularly related to billing and equipment supply issues. Families considering this service should weigh these factors based on their specific needs and experiences.
