Overview
Gentiva Hospice, located in Portland, Maine, is dedicated to providing compassionate care for individuals facing life-limiting illnesses. Their mission is to offer physical, emotional, and spiritual support to help patients live with dignity while assisting families in making the most of their time together.
Services & Support
Gentiva Hospice offers a range of services including hospice care, palliative care, and home health care. Their hospice care focuses on addressing not only pain management but also the emotional and spiritual needs of patients and their families. The team comprises nurses, social workers, volunteers, aides, and chaplains who work collaboratively to provide comprehensive support during challenging times.
Care Approach & Staff
The staff at Gentiva Hospice is noted for their compassion and commitment to patient care. Families have expressed appreciation for the kindness shown by the caregivers, including nurses and certified nursing assistants (CNAs). There is a strong emphasis on communication, although some families have reported challenges in receiving timely updates about staff visits, which can complicate care planning.
Who They Serve
Gentiva Hospice serves individuals facing life-limiting illnesses, as well as their families. Their approach is centered on providing support that respects the dignity of the patient while also addressing the needs of family members during this sensitive time.
Clinical Services & Rehab
In addition to hospice care, Gentiva offers home health care and palliative care. Their skilled nursing services are designed to assist individuals recovering from surgery or managing chronic conditions, ensuring that patients receive the care they need in the comfort of their own homes.
What Families Say
Reviews from families highlight the compassionate nature of Gentiva’s staff and their commitment to patient care. Many have praised the agency for its effective communication and the supportive role they play for both patients and their families. However, some families have expressed frustrations regarding communication about visit schedules, indicating a need for improvement in this area.
Room for Improvement
A recurring theme in the feedback is the inconsistency in communication regarding the timing of visits from nurses and CNAs. Families have noted that clearer communication would enhance their ability to plan care and appointments effectively.
Summary
Gentiva Hospice in Portland, Maine, is recognized for its compassionate approach to end-of-life care, providing essential support to patients and their families. While the quality of care is highly regarded, there are opportunities for improvement in communication regarding staff visit schedules. Overall, Gentiva remains a trusted partner for those in need of hospice and home health services.