Overview
Portland Center For Assisted, located in Portland, Maine, is an assisted living facility that aims to provide a home-like environment for its residents. The center primarily offers residential care beds and memory care services, focusing on a population that often faces challenges in finding suitable living arrangements. While the facility is noted for its affordability, it has received mixed reviews regarding its overall condition and management.
Services & Support
The center provides assisted living and memory care services, catering to individuals who require support with daily activities and specialized care for cognitive impairments. However, the quality of care has been a point of concern for many families, with reports of understaffing and inadequate attention to residents’ needs.
Care Approach & Staff
The care approach at Portland Center For Assisted has been described as practical, though several reviews highlight issues with staff availability and responsiveness. Families have reported difficulties in communication, including long wait times for assistance and challenges in reaching staff by phone. Additionally, some visitors have noted a lack of professionalism among certain staff members.
Who They Serve
The facility serves a diverse population, particularly those in need of memory care and assistance with daily living. It is often seen as a last resort for families seeking affordable options for their loved ones, although the experiences shared by families suggest that the quality of care may not meet their expectations.
Living Options & Amenities
Residents typically stay in shared rooms, which some reviews describe as small and lacking in comfort. The facility’s amenities, including a fish tank and outdoor areas, have been criticized for cleanliness and maintenance. Families have expressed concerns about the overall environment, describing it as unwelcoming and in disrepair.
Dining & Activities
Dining experiences have been reported as lacking, with instances of residents being unsupervised in the dining area. The activities offered may not be adequately staffed, leading to a less engaging environment for residents.
What Families Say
Feedback from families highlights significant concerns regarding cleanliness, staff responsiveness, and overall care quality. Many have expressed regret about choosing this facility for their loved ones, citing experiences that left them feeling their family members were not receiving the care they needed. Positive aspects noted include the affordability of services, but these are often overshadowed by reports of disorganization and neglect.
Room for Improvement
Common themes in reviews indicate a need for improvements in cleanliness, staff training, and overall management. Families have voiced concerns about the physical condition of the facility, including issues such as cigarette butts in the parking lot and a dirty fish tank. Enhanced communication and responsiveness from staff could also significantly improve the experience for residents and their families.
Summary
Portland Center For Assisted offers essential assisted living and memory care services in Portland, Maine, but faces challenges in maintaining a clean and supportive environment. While the facility provides a necessary option for many families, the feedback suggests that improvements in care quality, staff professionalism, and overall facility maintenance are critical for enhancing the experience for residents and their families.
