Overview
Orono Commons, located in Orono, Maine, is a skilled nursing facility that provides a range of services including post-hospital rehabilitation, long-term care, and respite care. The facility also features a specialized memory support unit for residents with Alzheimer’s or dementia, as well as an assisted/senior living unit. Orono Commons accepts Medicare, Medicaid, and most private insurances, and has been recognized with an AHCA Bronze Quality Award.
Services & Support
Orono Commons offers comprehensive care services including skilled nursing, rehabilitation, respite care, and memory care. The facility is designed to support residents with various needs, ensuring that both short-term and long-term care options are available. The staff is noted for being friendly and helpful, with many reviewers highlighting their positive interactions.
Care Approach & Staff
The care approach at Orono Commons emphasizes compassion and support, with staff members described as kind and respectful. However, some reviews express concerns regarding the responsiveness of the staff to residents’ needs. While many family members appreciate the helpfulness of the nurses and certified nursing assistants (CNAs), there are instances where communication and follow-through from the staff have been lacking.
Who They Serve
Orono Commons serves a diverse population, including individuals requiring rehabilitation after hospitalization, long-term residents, and those needing specialized memory care. Families have noted that residents who may have been isolated at home seem to adjust well and find comfort in the community environment.
Living Options & Amenities
The facility provides a clean environment and offers various living options tailored to the needs of its residents. While many visitors report a pleasant atmosphere, there are mentions of areas needing improvement, particularly regarding cleanliness and odors.
Dining & Activities
The dining experience at Orono Commons has received mixed reviews. While some residents enjoy the activities provided, such as bingo days, there are concerns about the quality and timeliness of meals. Some family members have expressed dissatisfaction with the food options available, noting that meals do not always meet dietary preferences or needs.
What Families Say
Overall, families have shared a range of experiences at Orono Commons. Many appreciate the caring nature of the staff and the supportive community. However, there are significant concerns regarding neglect and inadequate personal care, particularly in instances where family members are not present to advocate for their loved ones. Communication issues have also been highlighted, with some families feeling frustrated by the lack of updates or follow-through from staff.
Room for Improvement
Despite the positive aspects noted by some families, there are areas for improvement at Orono Commons. Reports of staff being overwhelmed and instances of neglect have raised concerns about the quality of care. Additionally, the dining experience could benefit from more attention to residents’ dietary needs and preferences, as well as improved meal service timing.
Summary
Orono Commons offers a range of skilled nursing and rehabilitation services in a supportive environment. While many families appreciate the caring staff and community atmosphere, there are notable concerns regarding communication, responsiveness, and the quality of care. Families considering Orono Commons should weigh these factors carefully as they make decisions for their loved ones.