Overview
St. Mary’s D’Youville Pavilion, located in Lewiston, Maine, offers a range of services including short-term rehabilitation, long-term care, independent living, and memory care. The facility is part of St. Mary’s Health System, which emphasizes a commitment to providing quality care for older adults. However, reviews indicate significant concerns regarding management and the quality of care provided.
Services & Support
St. Mary’s D’Youville Pavilion provides various services tailored to the needs of its residents. These include rehabilitation, assisted living, and hospice care. The facility aims to support the unique needs of older adults, focusing on maintaining their independence and addressing health challenges that arise with aging.
Care Approach & Staff
While some reviews highlight the dedication of individual nurses and aides, others express serious concerns about the overall management and care practices at the facility. Reports of neglect, including inadequate attention to hygiene and the well-being of residents, have been noted. Families have described experiences where loved ones were left unattended for extended periods, leading to significant health issues.
Who They Serve
St. Mary’s D’Youville Pavilion serves older adults, including those requiring memory care and rehabilitation services. The facility aims to cater to the needs of individuals across various levels of care, but feedback suggests that the quality of service may vary significantly.
Room for Improvement
Multiple reviews point to critical areas for improvement, particularly concerning management practices and staffing levels. Families have reported feelings of neglect and insufficient support for their loved ones, with some expressing concerns about the responsiveness of management to complaints.
What Families Say
Feedback from families is mixed. Some have praised the kindness of certain staff members and the care provided, while others have described distressing experiences involving neglect and poor communication from management. Instances of residents being left in uncomfortable situations for long periods have raised alarms about the facility’s operational standards.
Summary
St. Mary’s D’Youville Pavilion in Lewiston, Maine, offers a variety of services for older adults, yet it faces significant challenges related to management and care quality. While some staff members are noted for their compassion, systemic issues regarding neglect and lack of attention to residents’ needs have been reported. Families considering this facility should weigh these concerns carefully.
