Overview
Hawthorne House, located in Freeport, Maine, has been providing care to the Freeport, Mid-Coast, and surrounding communities. The facility offers a range of services, including skilled nursing care, rehabilitation, memory-impaired living, and assisted living. Their goal is to keep residents active and engaged in life through various social and cultural activities.
Services & Support
Hawthorne House provides several professional levels of care tailored to meet the diverse needs of its residents. These include skilled nursing, skilled rehabilitation, and assisted living. The facility aims to support residents in maintaining their independence while ensuring they receive the necessary care and assistance.
Care Approach & Staff
While some reviews highlight the friendliness of the staff, there are significant concerns regarding the overall quality of care. Instances of inadequate communication, such as failing to notify families when residents are sent to the hospital, have been reported. Additionally, there are mentions of staff being overwhelmed, particularly during night shifts, which raises questions about the consistency of care provided to residents.
Who They Serve
Hawthorne House serves a variety of residents, including those requiring skilled nursing care, rehabilitation, and support for memory impairments. However, feedback suggests that some individuals may experience challenges in receiving adequate attention and care during their stay.
Levels of Care
The facility offers multiple levels of care, including skilled nursing, rehabilitation, assisted living, and memory-impaired living. Despite this range, some families have expressed dissatisfaction with the quality of care received, particularly during transitions from hospital to facility and discharge processes.
Room for Improvement
There are notable areas for improvement at Hawthorne House. Families have reported issues such as lack of timely communication regarding hospitalizations, inadequate discharge planning, and concerns about cleanliness and maintenance of the facility. These issues have led to negative experiences for some residents and their families.
Summary
Hawthorne House in Freeport, Maine, offers a variety of care options, but feedback indicates that the quality of care may not consistently meet the expectations of families. While some staff members are described as friendly, many reviews express dissatisfaction with communication and overall care, highlighting the need for improvements in these areas. Families considering Hawthorne House may want to weigh these factors carefully when making their decision.