Overview
Woodlands Senior Living of Brewer, located in Brewer, Maine, offers assisted living and memory care services. The facility aims to provide a supportive environment for seniors, but feedback from families and residents indicates significant concerns regarding the quality of care and staff interactions.
Services & Support
The community provides assisted living and specialized memory care services. While some families have found the staff to be caring and attentive, others have expressed dissatisfaction with the level of support provided, particularly regarding communication and responsiveness to needs.
Care Approach & Staff
Reviews highlight a divide in experiences with the staff. Some residents and their families appreciate the compassion and respect shown by certain team members, particularly in memory care settings. However, there are multiple accounts of staff being unresponsive, with reports of poor communication from management and a lack of available nursing staff during visits.
Who They Serve
Woodlands Senior Living caters to seniors requiring assistance with daily living activities and those needing specialized memory care. While some families have reported positive experiences with the care provided, others have raised concerns about the emotional well-being of residents and the overall atmosphere of the facility.
Room for Improvement
Feedback indicates several areas for improvement, particularly in staff communication and responsiveness. Families have reported difficulties in reaching staff and concerns about the treatment of residents. There are also mentions of a negative atmosphere, with some staff appearing disgruntled and interactions with visitors being less than welcoming.
What Families Say
Experiences shared by families are mixed. Some express gratitude for the care their loved ones received, noting the staff’s dedication and the positive impact on residents’ quality of life. Conversely, numerous reviews highlight significant issues, including lack of care, poor communication from management, and a general feeling of neglect.
Summary
Woodlands Senior Living of Brewer strives to provide a supportive environment for seniors, but feedback suggests that improvements are needed in staff responsiveness and communication. While some families have had positive experiences, the overall sentiment reflects a need for serious changes to enhance the quality of care and ensure a better living experience for residents.