Overview
Westgate Center for Rehabilitation & Alzheimer’s Care, located in Bangor, Maine, focuses on healing so that residents can celebrate the joys of daily living. The center offers a range of services, including post-acute rehabilitation and long-term care, with a commitment to providing around-the-clock support for individuals living with chronic illnesses and disabilities.
Services & Support
Westgate provides a comprehensive suite of services, including skilled nursing, rehabilitation, Alzheimer’s memory care, and hospice care. The center emphasizes a patient-centered approach, tailoring care to meet the unique needs of each resident through their Passport™ recovery program. This approach ensures that individuals receive the appropriate medical and therapy services required for their recovery and well-being.
Care Approach & Staff
The staff at Westgate are frequently described as compassionate, kind, and dedicated to the needs of the residents. Many reviews highlight the caring nature of the team, noting that they treat residents like family. This commitment to quality care is evident in the positive experiences shared by families visiting their loved ones. However, some reviews indicate concerns regarding management and the work environment for staff, suggesting that improvements could be made in these areas.
Who They Serve
Westgate serves a diverse population, including individuals requiring memory care, rehabilitation following surgery, and long-term care for chronic conditions. Family members have expressed satisfaction with the care provided, particularly for residents with Alzheimer’s and other forms of dementia.
Living Options & Amenities
The facility is designed to create an engaging and inviting environment for its residents. Families have noted the cleanliness of the center and the pleasant atmosphere, contributing to a sense of comfort for both residents and visitors. Daily activities and events are organized to stimulate and inspire residents, enhancing their quality of life.
What Families Say
Reviews from families highlight a strong sense of appreciation for the care their loved ones receive at Westgate. Many express gratitude for the staff’s dedication, describing them as “angels of mercy.” However, there are also concerns regarding the management of the facility and some staff interactions, indicating that while many experiences are positive, there are areas that need attention.
Room for Improvement
While many families praise the care provided at Westgate, there are recurring concerns about management practices and staff treatment of agency workers. Some reviews suggest that these issues may impact the overall environment and care quality, indicating a need for improvements in management and staff relations.
Summary
Westgate Center for Rehabilitation & Alzheimer’s Care in Bangor, Maine, offers a supportive environment for residents requiring various levels of care, including skilled nursing and memory care. The dedication of the staff is frequently praised, though some concerns about management practices have been noted. Overall, Westgate aims to provide a nurturing and engaging atmosphere for its residents, focusing on their health and well-being.
