Overview
Ross Manor, located in Bangor, Maine, offers a range of care options including assisted living, skilled rehabilitation, and comprehensive nursing care. The facility aims to provide a supportive environment for residents, with specialized units for memory care and hospice services.
Services & Support
The Ross Manor campus features multiple levels of care, including Sylvia Ross Home Assisted Living Apartments, Engel Place Memory Impaired Care, and the Waterman Skilled Unit for rehabilitation. For those requiring long-term care, Laurel Nursing Care is available, along with hospice services for end-of-life care.
Care Approach & Staff
Many reviews highlight the compassionate and attentive nature of the staff at Ross Manor. Residents have noted that the nursing and care teams often work well together to provide a high level of care. However, some concerns have been raised regarding management practices and staffing levels, which can affect the overall experience for residents.
Who They Serve
Ross Manor caters to a diverse group of residents, including those recovering from surgery, individuals requiring assistance with daily living, and those with memory impairments. The facility aims to support residents through various stages of care, ensuring that their needs are met in a safe and nurturing environment.
Levels of Care
The facility offers three primary levels of care: assisted living, skilled rehabilitation, and complete nursing care. This structure allows for tailored support based on individual needs, whether for short-term rehabilitation or long-term residency.
Dining & Activities
While many residents appreciate the staff’s efforts and the cleanliness of the facility, there have been consistent complaints about the quality and temperature of the food served. Some residents have found the meals lacking in taste and presentation. Despite this, the facility provides various activities aimed at engaging residents and enhancing their quality of life.
What Families Say
Reviews reflect a mixed experience at Ross Manor. Many families commend the caring and compassionate staff, while others express dissatisfaction with management and staffing issues that can impact resident care. Some families have recommended the facility for its cleanliness and the teamwork displayed among staff, while others advise caution based on their experiences.
Room for Improvement
Several reviews indicate that staffing shortages and management practices could be improved to enhance the overall care experience for residents. Ensuring adequate staffing levels and addressing concerns related to food quality may help in providing a better environment for residents and their families.
Summary
Overall, Ross Manor in Bangor, Maine, provides a range of care options with a focus on compassionate service. While many residents and families appreciate the dedication of the staff, there are notable concerns about management and food quality that potential residents should consider when evaluating care options.
