Overview
Landmark Nursing & Rehabilitation Center of West Monroe, LLC, located in West Monroe, Louisiana, offers skilled nursing and rehabilitation services in a warm, home-like environment. The facility prides itself on its commitment to resident care, emphasizing the importance of compassionate interactions and quality of life improvements. Its reputation has been built over the years, reflecting the dedication of its staff to provide a supportive atmosphere for residents.
Services & Support
Landmark provides a range of services, including skilled nursing and rehabilitation. The facility is designed to cater to the needs of its residents, ensuring they receive comprehensive care in a friendly setting. The therapy team has been noted for their effectiveness in helping residents regain their independence, with many reviews highlighting positive experiences with physical, occupational, and speech therapy.
Care Approach & Staff
The staff at Landmark is described as friendly and caring, with many residents appreciating the warm interactions they receive. However, there are mixed reviews regarding staffing levels, particularly during night shifts, where some families expressed concerns about the number of residents assigned to each CNA. Despite these concerns, many families have reported positive experiences with the nursing staff, noting their compassion and dedication to resident well-being.
Who They Serve
Landmark serves a diverse population, including those requiring rehabilitation services and long-term skilled nursing care. Families have shared experiences of their loved ones receiving attentive care, particularly in moments of need, such as during end-of-life situations.
Communication
Communication with families is an important aspect of care at Landmark. Many reviews highlight the effectiveness of the nursing staff in keeping families informed about their loved ones’ conditions and care plans. However, some families have reported challenges in reaching staff by phone, indicating a need for improvement in this area.
Dining & Activities
Residents have expressed satisfaction with the dining options available, often describing the food as enjoyable. Landmark also engages residents with various activities, fostering a sense of community and involvement among the residents.
Room for Improvement
While many families have praised the care provided at Landmark, there are notable concerns regarding staffing levels during certain shifts and some experiences of inadequate attention to resident needs. Addressing these issues could enhance the overall care experience for residents.
Summary
Landmark Nursing & Rehabilitation Center of West Monroe, LLC, is recognized for its commitment to resident care and a friendly atmosphere. While the facility has received commendations for its therapy services and attentive staff, there are areas that could benefit from improvement, particularly regarding staffing levels and communication during off-hours. Overall, Landmark remains a valued choice for families seeking skilled nursing and rehabilitation services in West Monroe.
