Overview
Ochsner LSU Health – Ambulatory Care Center, located in Shreveport, Louisiana, is a public-private partnership that aims to provide comprehensive medical care for patients of all ages. The facility is part of a larger health system known for its commitment to community health and the management of various medical conditions.
Services & Support
Ochsner LSU Health offers a range of services including primary care for common illnesses, chronic illness management, and specialized care. The center is dedicated to creating a healthier community through significant investments in upgraded facilities and advanced technology.
Care Approach & Staff
The care approach at Ochsner LSU Health emphasizes a commitment to patient health, though experiences with staff have varied. Some reviews highlight positive interactions with the clerks, nurses, and doctors, noting that certain staff members were friendly and professional. However, there are concerns regarding the nursing care, with reports of dismissive attitudes and inadequate responses to patient inquiries.
Who They Serve
Ochsner LSU Health serves patients of all ages, focusing on both immediate and ongoing healthcare needs. This includes providing care for chronic conditions and routine health issues.
Service Area
The center primarily serves the Shreveport area and surrounding communities in Louisiana, contributing to the overall health and wellness of the region.
Scheduling & Availability
Patients have reported long wait times for appointments and check-ins, with some indicating that they experienced delays of over two hours before being seen. This can be particularly challenging for individuals with pressing health needs or those who have traveled significant distances for care.
Accessibility & Languages
Accessibility has been a significant concern, particularly regarding parking. Many reviews mention difficulties finding adequate parking, which can be especially challenging for seniors and those with mobility issues. Suggestions for improvement include better parking solutions and potential shuttle services.
What Families Say
Feedback from families is mixed. While some appreciate the quality of care and professionalism of certain staff members, others express frustration with the treatment received and the overall organization of the facility. Issues with communication and responsiveness have also been noted, particularly in high-stress situations.
Room for Improvement
Several reviews indicate a need for improvement in staff communication and patient interactions. Reports of staff being dismissive or condescending, particularly in nursing care, highlight areas where the center could enhance its patient experience. Additionally, parking logistics and wait times are recurring themes that suggest a need for operational improvements.
Summary
Ochsner LSU Health – Ambulatory Care Center in Shreveport, Louisiana, offers a broad range of medical services for patients of all ages. While there are positive reports regarding some staff and the quality of care, challenges related to parking, wait times, and staff communication have been highlighted by families. Addressing these issues could significantly enhance the overall patient experience at the facility.
