Overview
National Homecare Services, located in Shreveport, Louisiana, has been providing home health care for over 35 years. The organization employs a multi-disciplinary approach, offering a range of services that include skilled nursing, home health aides, physical therapy, occupational therapy, and support from medical social workers. Their mission is to deliver compassionate care, treating clients as if they are members of their own families.
Services & Support
The services offered by National Homecare Services encompass various aspects of home health care. They provide skilled nursing, which includes wound care and IV infusion, as well as assistance from home health aides. Additionally, the agency offers physical therapy, occupational therapy, and speech therapy, focusing on rehabilitation and support for daily activities. The inclusion of medical social workers helps address financial and social resources, ensuring a comprehensive care plan for clients.
Care Approach & Staff
Clients frequently describe the staff as attentive, polite, and eager to assist. Many families appreciate the personal touch that staff members bring to their care, often going above and beyond by helping with errands or encouraging clients to engage in their prescribed exercises. This compassionate approach fosters a supportive environment, contributing to the overall well-being of clients.
Who They Serve
National Homecare Services caters to a diverse clientele, including individuals recovering from surgery or illness and those requiring ongoing support for chronic conditions. They focus on creating a patient-centered experience, ensuring that seniors can remain safe and comfortable in their homes.
Room for Improvement
Some families have expressed concerns regarding reliability, specifically mentioning issues with the availability of necessary supplies for wound care. There have been instances where clients did not receive the supplies they needed in a timely manner, which has led to frustration.
What Families Say
Feedback from families highlights the caring nature of the staff, with many noting the positive relationships formed between caregivers and clients. One family member shared their satisfaction with the physical therapist, praising her motivation and supportive attitude. However, there are mixed reviews regarding the responsiveness of the administrative side of the service, particularly when it comes to communication.
Summary
National Homecare Services in Shreveport, Louisiana, offers a comprehensive range of home health care services with a focus on compassionate, family-like support. While many families commend the staff for their attentiveness and dedication, there are areas for improvement, particularly concerning the reliability of supply delivery. Overall, the agency strives to provide quality care to help clients maintain their independence and well-being at home.
