Overview
St. Margaret’s at Mercy, located in New Orleans, Louisiana, offers exceptional short- and long-term skilled nursing care in a spacious 130,000 square foot facility. With a focus on a family-centered environment, the facility provides 24-hour nursing, on-site therapy, and a range of services designed to meet the diverse needs of its residents. St. Margaret’s is known for its innovative ALS House, which utilizes cutting-edge eye-gaze technology for specialized care.
Services & Support
St. Margaret’s at Mercy provides a variety of services, including skilled nursing, assisted living, and hospice care. Residents can expect comprehensive medical services with physician oversight, ensuring that each individual’s healthcare needs are met. The facility also offers memory care and a range of activities designed to promote engagement and well-being.
Care Approach & Staff
The staff at St. Margaret’s is often described as attentive and caring, with many reviews highlighting the dedication of the nursing and therapy teams. However, some families have expressed concerns about management’s responsiveness to issues raised, indicating that staff may be overworked. The facility is generally noted for its cleanliness and welcoming atmosphere.
Living Options & Amenities
Residents at St. Margaret’s enjoy private rooms and access to beautiful gardens, a chapel, and various activities that foster a sense of community. The homelike model of care is designed to make residents feel comfortable and engaged during their stay.
Dining & Activities
Dining at St. Margaret’s is a significant aspect of the resident experience, with meals reportedly prepared with care. The activities offered aim to encourage participation and enhance the quality of life for residents, contributing to a vibrant community atmosphere.
What Families Say
Families have shared a range of experiences at St. Margaret’s. Many commend the attentive care and clean environment, noting that their loved ones felt well cared for and engaged. However, some families have raised concerns regarding communication with management and the adequacy of care in certain situations, particularly regarding supervision and responsiveness to issues.
Room for Improvement
While many families have had positive experiences, there are notable concerns regarding management’s responsiveness and staff communication. Issues related to inadequate supervision and care have also been reported, suggesting that improvements could be made in these areas.
Summary
St. Margaret’s at Mercy offers a comprehensive range of skilled nursing services in a clean and welcoming environment. While many families appreciate the attentive care provided by the staff, some concerns regarding management and communication have been noted. Overall, St. Margaret’s strives to create a supportive community for its residents, with a focus on quality care and engagement.
