Overview
The Oaks Nursing & Rehabilitation, located in Monroe, Louisiana, is a family-owned nursing home and rehabilitation center that has been serving the community since 1983. This 125-bed facility aims to provide superior nursing services in a contemporary, home-like environment. The dedicated professional staff is committed to delivering high levels of long-term care, ensuring that residents enjoy a maximum quality of life while maintaining their independence.
Services & Support
The Oaks offers a range of services, including skilled nursing care, physical therapy, and occupational therapy. The facility emphasizes a supportive environment where residents are treated with respect and dignity. Staff members are focused on creating a caring atmosphere conducive to quality care, helping residents with their daily needs while promoting their independence.
Care Approach & Staff
The philosophy at The Oaks centers on providing personal nursing care that honors residents’ privacy and dignity. While many families have expressed gratitude for the kindness and support shown by the staff, there have been serious concerns raised regarding communication and oversight. Some families noted a lack of responsiveness from administration regarding critical issues, which has led to feelings of distrust among certain residents and their families.
Who They Serve
The Oaks serves a diverse population of residents, focusing on those in need of long-term care and rehabilitation services. Families have shared positive experiences, highlighting the friendly environment and supportive staff who interact warmly with residents.
Room for Improvement
While many reviews praise the caring nature of the staff and the facility’s environment, there are significant concerns regarding communication and the handling of critical incidents. Some families reported troubling experiences with staff interactions and a lack of accountability from management, prompting them to caution others considering this facility.
Summary
The Oaks Nursing & Rehabilitation offers a blend of skilled nursing care and rehabilitation services in a home-like setting in Monroe, Louisiana. While many families appreciate the compassionate care provided by the staff, there are notable concerns regarding communication and administrative responsiveness that potential residents and their families should consider when making their decision.
