Overview
A First Name Basis Home Care – Monroe, located in Monroe, Louisiana, provides professional in-home care services for seniors and individuals with disabilities. The company aims to promote independence and improve the quality of life for its clients through compassionate and personalized care. They offer a range of services that include assistance with daily activities, medication management, personal care, meal preparation, and companionship.
Services & Support
The services offered by A First Name Basis include personal care, meal preparation, medication management, and companionship. They cater to both seniors and individuals with disabilities, ensuring that clients can remain safe and comfortable in their own homes. The company accepts various payment options, including Medicaid Waiver, Long Term Care Insurance, and Veterans Benefits, making their services accessible to a wide range of families.
Care Approach & Staff
The caregivers at A First Name Basis are described as compassionate and professional, with many building long-term relationships with their clients. However, some reviews indicate inconsistencies in staffing and reliability, suggesting that not all caregivers meet the same standards. There are reports of caregivers being unprofessional, including instances of them using their phones excessively while on duty and not adequately engaging with clients.
Who They Serve
A First Name Basis serves seniors and individuals with disabilities in the Monroe area. They focus on providing tailored care plans that address the specific needs of each client, including those with intellectual or developmental disabilities.
Service Area
The company operates primarily in Monroe and the surrounding West Monroe area, ensuring that they can meet the needs of local families seeking in-home care services.
What Families Say
Feedback from families is mixed. While some clients appreciate the professionalism and care provided by certain staff members, others express significant dissatisfaction. Concerns include inadequate staffing, unprofessional behavior from caregivers, and a lack of communication regarding changes in personnel. Positive experiences highlight the friendly nature of some staff and the overall quality of care received.
Room for Improvement
Several reviews indicate that there are areas needing attention, particularly regarding staff reliability and professionalism. Some families reported issues with caregivers not showing up as scheduled, lack of engagement with clients, and unprofessional conduct. These concerns suggest that improvements could be made in staff training and management oversight.
Summary
A First Name Basis Home Care – Monroe provides a range of in-home care services aimed at enhancing the quality of life for seniors and individuals with disabilities. While many families appreciate the compassionate care from some staff members, there are notable concerns about staffing consistency and caregiver professionalism. Families considering this service may want to weigh the positive experiences against the reported challenges.
