Overview
Serenity Hospice Services LLC, located in Metairie, Louisiana, provides hospice and home health care services aimed at supporting patients with terminal illnesses. Their philosophy emphasizes comfort care rather than curative treatment, focusing on enhancing the quality of life for individuals in their final stages.
Services & Support
Serenity Hospice Services offers a range of support including nursing care, aide assistance, and social worker support. Their goal is to ensure that patients receive compassionate care tailored to their needs during this critical time. However, experiences among families have varied significantly, with some praising the kindness and responsiveness of the staff, while others have expressed serious concerns regarding the consistency and quality of care provided.
Care Approach & Staff
The care approach at Serenity Hospice Services is designed to prioritize the comfort and dignity of patients. Many families have noted the compassion shown by nurses and aides, highlighting their respectful treatment of loved ones. However, some reviews indicate issues with staff consistency and responsiveness, which have led to distressing situations for families during critical moments.
Who They Serve
Serenity Hospice Services primarily serves patients who are terminally ill and may choose not to pursue aggressive medical interventions. Their services are intended for individuals expected to live six months or less, focusing on providing comfort and support to both patients and their families.
Room for Improvement
Feedback from families has revealed significant concerns regarding the reliability of service delivery. Some reported delays in care, lack of necessary supplies, and insufficient communication from staff. These issues have led to feelings of disappointment and frustration among families, suggesting a need for improvement in service consistency and responsiveness.
Summary
In summary, Serenity Hospice Services LLC offers essential hospice and home health care services in Metairie, Louisiana, with a focus on comfort and dignity for terminally ill patients. While many families have appreciated the compassionate care provided by staff, there are notable concerns regarding the consistency and quality of service which potential clients should consider when evaluating their options.
