Overview
A First Name Basis Home Care – Metairie, located in Metairie, Louisiana, provides professional in-home care services for seniors and individuals with disabilities. Their mission is to promote independence and improve the quality of life for clients through compassionate and personalized care. The organization serves the greater New Orleans/Metairie area and is committed to delivering trusted home care that allows clients to remain safe and comfortable in their own homes.
Services & Support
A First Name Basis offers a range of services designed to meet the unique needs of their clients. These services include personal care, medication management, meal preparation, transportation, and companionship. The caregivers are trained to assist clients with daily activities, ensuring a supportive environment that fosters independence. The organization also accepts various payment options, including Medicaid Waiver, Long Term Care Insurance, and Veterans Benefits.
Care Approach & Staff
The staff at A First Name Basis is frequently described as compassionate, caring, and professional. Many caregivers build long-term relationships with clients, which helps to create a comfortable and trusting environment. Reviews highlight the teamwork among staff members, who strive to provide the best possible solutions for clients’ needs. While the organization has received praise for its supportive staff, some reviews indicate that there may be inconsistency in caregiver training and reliability.
Who They Serve
A First Name Basis serves a diverse clientele, including seniors and individuals with disabilities. Their services are tailored to support those who wish to live independently at home. The organization is noted for its work with clients who have intellectual or developmental disabilities, providing personalized care that addresses individual needs.
Service Area
The organization operates in the greater New Orleans/Metairie area, providing in-home care services to clients in Metairie and surrounding locations. They accept a variety of payment methods, including Medicaid, making their services accessible to many families in the region.
What Families Say
Families have expressed gratitude for the services provided by A First Name Basis. Many reviews highlight the helpfulness and professionalism of caregivers, noting that they have significantly alleviated stress for families. Clients appreciate the organization’s commitment to quality care, with several recommending their services to others in need of home health care. However, some feedback points to a desire for improved communication regarding caregiver availability.
Room for Improvement
While many families have had positive experiences, there are mentions of inconsistency in caregiver reliability and training. Some clients reported that caregivers were not always adequately prepared for their duties, which led to concerns about the quality of care. Additionally, feedback indicated that communication from the staffing office could be improved, particularly regarding notifying families about caregiver availability.
Summary
A First Name Basis Home Care – Metairie is dedicated to providing high-quality in-home care for seniors and individuals with disabilities in Metairie, Louisiana. With a focus on compassionate care and client independence, the organization offers a variety of services tailored to meet the needs of their clients. While families appreciate the support and professionalism of the staff, there are areas for improvement regarding caregiver training and communication. Overall, A First Name Basis is regarded as a reliable option for home health care in the region.
