Overview
Pelican Pointe Healthcare and Rehabilitation, located in Maurice, Louisiana, is a care community that aims to provide personalized senior care in a vibrant setting. Operated by Arkansas Elder Outreach, the facility offers a range of services designed to foster an engaging and supportive environment for its residents.
Services & Support
Pelican Pointe provides various services, including assisted living and rehabilitation. The community emphasizes robust activity programs and off-site excursions that promote an active lifestyle. Residents are encouraged to pursue their interests, whether learning a new skill or participating in enjoyable outings.
Care Approach & Staff
The care approach at Pelican Pointe focuses on personalized attention, with caregivers trained to build meaningful relationships with residents. However, experiences shared by families indicate significant concerns regarding staff responsiveness and care quality. Some reviews highlight difficulties in communication with nursing staff and management, with instances of unanswered calls and delayed responses noted.
Who They Serve
Pelican Pointe serves seniors requiring assisted living and rehabilitation services. The facility aims to create a supportive environment, but feedback from families suggests that the level of care may not consistently meet expectations.
Room for Improvement
Several reviews express dissatisfaction with the quality of care and the responsiveness of staff. Families have reported experiences of unsanitary conditions, inadequate assistance for residents, and a lack of communication from management. These recurring themes indicate a need for improvement in both care delivery and staff engagement.
What Families Say
Feedback from families is mixed. Some appreciate the caring nature of certain staff members and the engaging activities offered, while others share distressing experiences regarding the care provided. One reviewer described a traumatic experience following a loved one’s passing, highlighting issues with staff communication during a critical time. Conversely, another review praised the management and overall facility environment, indicating that experiences can vary widely.
Summary
Pelican Pointe Healthcare and Rehabilitation in Maurice, Louisiana, offers a range of services aimed at supporting seniors in a vibrant community. While the facility promotes an engaging lifestyle through various programs, families have voiced concerns regarding care quality and staff responsiveness. Prospective residents and their families may wish to consider these factors when evaluating Pelican Pointe as a care option.