Overview
Resthaven Nursing & Rehabilitation Center, LLC, located in Lake Charles, Louisiana, is dedicated to providing comprehensive services in a warm, home-like environment. Situated on over ten acres of beautifully landscaped grounds, Resthaven aims to create a friendly atmosphere that prioritizes resident care. The facility is committed to improving the quality of life for its residents through attentive and compassionate care.
Services & Support
Resthaven offers a range of services, including skilled nursing, rehabilitation, hospice care, and memory care. The staff is described as professional and caring, with many residents engaged in various activities that promote social interaction and enjoyment. However, some reviews express concerns about the level of care and supervision, highlighting instances of neglect that led to serious injuries among residents.
Care Approach & Staff
The facility emphasizes a team-oriented approach to care, with staff members trained to address both the physical and emotional needs of residents. While some families report positive experiences with the staff, noting their warmth and attentiveness, others have voiced significant concerns regarding communication and professionalism. Instances of miscommunication and lack of responsiveness from administration have been particularly highlighted.
Who They Serve
Resthaven serves a diverse population, including elderly residents who require skilled nursing and rehabilitation services. The facility is designed to accommodate individuals with varying needs, including those needing memory care. Families seeking care for their loved ones are encouraged to thoroughly investigate the facility before making decisions.
Room for Improvement
Several reviews indicate a need for improvement in communication and overall care quality. Instances of neglect, inadequate supervision, and poor administrative responsiveness have been reported, raising concerns about the safety and well-being of residents. Families have expressed disappointment with the level of care provided and the facility’s handling of important matters, such as insurance and billing.
Summary
Resthaven Nursing & Rehabilitation Center, LLC offers a range of services aimed at improving the quality of life for its residents in Lake Charles, Louisiana. While many families have reported positive experiences with the caring staff and engaging activities, there are notable concerns regarding communication, care quality, and administrative practices. Families considering Resthaven for their loved ones should carefully weigh the feedback from both positive and negative reviews to make an informed decision.
