Overview
A First Name Basis Home Care – Lake Charles, located in Lake Charles, Louisiana, provides professional in-home care for seniors and individuals with disabilities. Their services are designed to help clients maintain independence and improve their quality of life while remaining in the comfort of their own homes. The agency focuses on delivering compassionate care through a team of dedicated caregivers.
Services & Support
A First Name Basis offers a range of services including assistance with daily activities, medication management, personal care, meal preparation, and companionship. They cater to the needs of both seniors and individuals with disabilities, ensuring that care is tailored to each client’s unique requirements. The agency accepts various forms of insurance, including Medicaid Waiver, Long Term Care Insurance, Workers Comp Insurance, and Veterans Benefits, as well as private pay options.
Care Approach & Staff
The staff at A First Name Basis is noted for being supportive and professional. Caregivers are described as compassionate and dedicated, often building long-term relationships with clients. Many employees express satisfaction with their work environment, highlighting the supportive nature of management and the flexibility of scheduling. Ongoing training is provided to ensure caregivers are well-prepared to meet the needs of their clients.
Who They Serve
The agency serves a diverse clientele, including seniors and individuals with intellectual or developmental disabilities. Their services are designed to accommodate the specific needs of each client, promoting a sense of independence and comfort in their own homes.
What Families Say
Families have expressed appreciation for the caregivers, noting their professionalism and the quality of care provided. Many reviews highlight the supportive nature of the office staff and management, contributing to a positive experience for both clients and caregivers. However, some families have reported challenges with scheduling and caregiver reliability, indicating that while there are many positive experiences, consistency in service can be an area for improvement.
Room for Improvement
Some families have raised concerns regarding the reliability of caregivers, with instances of aides not showing up as scheduled. Additionally, there have been reports of miscommunication regarding the scope of services, particularly concerning light housework. Addressing these issues may enhance the overall client experience.
Summary
A First Name Basis Home Care – Lake Charles strives to provide high-quality, compassionate in-home care tailored to the needs of seniors and individuals with disabilities. While the agency is praised for its dedicated staff and supportive management, there are areas such as scheduling and caregiver reliability that may benefit from further attention. Overall, the agency aims to foster a positive environment for both clients and caregivers, promoting independence and quality of life.
