Overview
New Day Personal Care Services, located in Lafayette, Louisiana, is dedicated to providing non-medical home care for seniors and individuals facing health challenges due to various conditions. The organization aims to support families and caregivers by offering valuable information and resources related to home care services.
Services & Support
New Day Personal Care Services specializes in non-medical home care, catering to seniors and individuals who may have been incapacitated due to stroke, accidents, diseases, or developmental disabilities. The organization emphasizes providing options and alternatives for care, ensuring that families can find the best possible support for their loved ones.
Care Approach & Staff
The staff at New Day Personal Care Services is frequently described as professional, compassionate, and dedicated to going above and beyond for their clients. Many reviews highlight the caring nature of the team, as well as the passion of the owner for the services provided. This commitment to quality care is intended to foster a supportive environment for both clients and their families.
What Families Say
Feedback from families varies significantly. While some reviewers express appreciation for the polite and helpful nature of the staff, others have reported negative experiences, including concerns about attitudes and overall service quality. Positive comments often mention specific staff members as being particularly helpful and supportive, while some families have raised issues regarding customer service and transaction disputes.
Room for Improvement
Several reviews indicate areas where New Day Personal Care Services could enhance its operations. There are mentions of unpleasant experiences related to customer service and attitudes from some staff members. Additionally, concerns regarding billing practices and transaction verification have been noted, suggesting a need for improved processes in these areas.
Summary
New Day Personal Care Services in Lafayette, Louisiana, offers non-medical home care aimed at supporting seniors and individuals with health challenges. The organization is recognized for its compassionate staff and commitment to quality care, though there are mixed reviews regarding customer service experiences. Families considering this provider may want to weigh the positive attributes against the feedback regarding areas for improvement.
