Overview
National Total Care Services, located in Lafayette, Louisiana, provides home health care solutions focusing on nutritional needs and incontinence products. The company offers a range of oral and enteral nutrition products, ensuring that patients receive the necessary support for their health and well-being.
Services & Support
National Total Care Services specializes in delivering oral nutritional supplements and enteral nutrition supplies, catering to the unique needs of patients requiring tube feeding. Additionally, the company provides incontinence products for both adults and children, aiming to deliver high-quality solutions directly to clients throughout Louisiana.
Care Approach & Staff
The company emphasizes dedication to meeting patient needs, with staff available 24/7 to address any concerns regarding nutrition and incontinence supplies. However, experiences shared by families indicate variability in the level of professionalism and communication from staff, particularly in handling insurance matters.
What Families Say
Feedback from families highlights significant concerns regarding customer service and communication. Some families have reported issues with timely deliveries and a lack of proactive communication about delivery status. For example, one family noted that they had to initiate contact to learn about delivery delays, leading to frustration over the perceived lack of organization. Conversely, another family praised the company for consistently delivering diapers on time and maintaining good communication regarding deliveries.
Room for Improvement
Several families expressed disappointment with the company’s handling of customer service issues, particularly regarding insurance communication and delivery notifications. There were reports of unprofessional interactions and a lack of clarity in communication, which contributed to feelings of frustration and a desire to seek alternatives.
Summary
National Total Care Services offers essential home health care products in Lafayette, Louisiana, with a focus on nutritional and incontinence needs. While the company has been praised for timely deliveries in some areas, consistent concerns about customer service and communication have been noted by families. Addressing these issues may enhance the overall experience for clients seeking reliable home health care solutions.
