Overview
River Oaks Retirement Manor, located in Lafayette, Louisiana, offers assisted living services to seniors in a community-focused environment. The facility aims to provide a supportive atmosphere for residents, though experiences shared by families indicate a mix of satisfaction and concern regarding the quality of care.
Services & Support
River Oaks Retirement Manor provides a range of services designed for the elderly, including assisted living and home health support. Residents have access to various social activities, which can enhance their quality of life and foster community engagement. However, some reviews highlight concerns about the adequacy of care, particularly regarding medication management and the responsiveness of staff.
Care Approach & Staff
The staff at River Oaks Retirement Manor includes nursing assistants and other caregivers who are noted for their kindness and professionalism. Reviews mention positive interactions with staff, particularly during social events like crayfish boils, where employees go out of their way to assist residents. However, there are also reports of poor treatment of staff by administration, which raises concerns about the overall work environment.
What Families Say
Feedback from families is varied. Some express gratitude for the care provided, stating that their loved ones have been well looked after and enjoy the activities available. Conversely, other families report serious concerns, including issues with medication errors and inadequate hygiene practices. One review specifically mentions the presence of pests within the facility, which could affect residents’ comfort and safety.
Room for Improvement
Several reviews indicate areas needing attention, such as the management of medication and the cleanliness of the facility. Additionally, some families have expressed dissatisfaction with customer service interactions, noting rudeness from certain staff members. These issues suggest that improvements in communication and operational oversight could enhance the overall experience for residents and their families.
Summary
River Oaks Retirement Manor offers a blend of community engagement and care services for seniors in Lafayette, Louisiana. While many families appreciate the supportive environment and the dedication of the staff, there are notable concerns regarding care practices and facility management. Families considering River Oaks should weigh these factors carefully when making decisions about care for their loved ones.
