Overview
Helping Hands Of New Orleans, located in Kenner, Louisiana, is dedicated to providing quality home health care services. The organization aims to support clients in living comfortably, safely, and as independently as possible in their own homes. They emphasize the importance of compassionate care programs that contribute to positive health outcomes.
Services & Support
Helping Hands Of New Orleans offers various services, including Supported Living Coach and Personal Care Assistant (PCA) services for individuals under 21 years old. The organization focuses on ensuring that clients receive the necessary support to maintain their health and well-being at home.
Care Approach & Staff
The company promotes a care approach centered on compassion and respect for clients. However, feedback indicates significant concerns regarding the professionalism and reliability of the staff. Reviews suggest that some caregivers did not adequately engage with clients or follow through on care plans, leading to frustration among clients and their families.
Who They Serve
Helping Hands Of New Orleans serves a diverse range of clients, including those requiring assistance due to age, disability, or health conditions. The organization aims to cater to individuals who wish to remain in their homes while receiving necessary care.
Room for Improvement
Several reviews highlight issues with staffing and professionalism. Concerns were raised about caregivers not being a good fit for clients, lack of sufficient staff during critical times, and failure to adhere to care plans. Instances of unprofessional behavior, such as disrespect towards clients and neglect of care responsibilities, were also reported. These factors suggest a need for improvement in staff training and management.
Summary
While Helping Hands Of New Orleans aims to provide quality home health care, feedback from clients indicates significant challenges related to staff professionalism and adherence to care plans. Families considering this provider may want to weigh these concerns against the services offered.