Overview
Heritage Manor of Baton Rouge, located in Baton Rouge, Louisiana, is a health care community designed to support individuals in their recovery and rehabilitation processes. The facility offers skilled nursing services for short-term care following surgeries or hospital stays, as well as long-term care for those requiring regular medical monitoring. The aim is to create a nurturing environment that addresses the body, mind, and spirit of each resident.
Services & Support
Heritage Manor provides a range of services, including skilled nursing and rehabilitation therapies tailored to individual needs. These services are particularly beneficial for residents recovering from surgeries, medical events, or those who need assistance in daily living. The facility also emphasizes a homelike environment, encouraging participation in various activities that promote overall well-being.
Care Approach & Staff
The staff at Heritage Manor is described as friendly and helpful, contributing to a welcoming atmosphere. Many reviews highlight the professionalism and teamwork exhibited by the staff, which helps ensure that residents receive attentive care. However, there are concerns regarding staffing levels, with some reviews indicating that the facility may be short-staffed at times, potentially impacting the quality of care provided.
Who They Serve
Heritage Manor serves individuals requiring short-term rehabilitation after medical procedures, as well as those in need of long-term skilled nursing care. The facility caters to a diverse group of residents, including those recovering from joint replacement surgeries, heart attacks, or strokes.
Living Options & Amenities
The facility is noted for its clean environment and pleasant atmosphere, which many residents and visitors find appealing. The design aims to foster a sense of community among residents, with various activities available to engage and support their well-being.
What Families Say
Feedback from families is mixed. While some express satisfaction with the care and attention their loved ones receive, others raise serious concerns about the quality of care, including issues with medication administration and personal hygiene. Positive comments often highlight the cleanliness of the facility and the friendliness of the staff, but there are alarming reports about inadequate staffing and care, urging families to remain vigilant about their loved ones’ needs.
Room for Improvement
There are notable concerns regarding staffing levels and the timeliness of care provided to residents. Some families have reported issues related to medication management and personal care, indicating a need for better oversight and support to ensure all residents receive the attention they require.
Summary
Heritage Manor of Baton Rouge offers a range of skilled nursing and rehabilitation services in a supportive environment. While many families appreciate the friendly staff and clean facilities, there are significant concerns regarding staffing and care consistency that potential residents and their families should consider. Regular visits and engagement with the care team are recommended to ensure that loved ones receive the necessary support and attention.
