Overview
A First Name Basis Home Care – Alexandria, located in Alexandria, Louisiana, provides professional in-home care for seniors and individuals with disabilities. Their services aim to promote independence and enhance the quality of life for clients by assisting with daily activities, medication management, personal care, meal preparation, and companionship. The agency has a presence in multiple states, including Louisiana, Arkansas, Mississippi, and South Carolina.
Services & Support
A First Name Basis offers a variety of services tailored to the needs of their clients. These include personal care, meal preparation, medication management, transportation, and companionship. The agency is committed to delivering trusted and personalized home care, allowing clients to remain safe and comfortable in their homes. They accept nearly all waiver and non-waiver Medicaid programs, as well as veterans’ benefits, which makes their services accessible to a broad range of families.
Care Approach & Staff
The caregivers at A First Name Basis are described as compassionate and dedicated to building strong relationships with clients. Many caregivers are noted for their ability to provide consistent and knowledgeable care, which is essential in maintaining the well-being of those they serve. However, some reviews indicate concerns about staff turnover and communication, with clients experiencing inconsistencies in care and difficulty reaching office staff for support.
Who They Serve
A First Name Basis primarily serves seniors and individuals with disabilities, including both adults and children with intellectual or developmental disabilities. Their focus on personalized care plans aims to meet the unique needs of each client, fostering a genuine connection between caregivers and those they assist.
What Families Say
Reviews reflect a mix of experiences with A First Name Basis. While some families commend the agency for its friendly and professional staff, others express frustration over staffing issues and communication challenges. Clients have reported instances of unprofessional behavior and inconsistent care, particularly regarding the reliability of staff and adherence to care protocols. Positive feedback highlights the dedication of certain caregivers and the agency’s commitment to serving the community, but concerns about management and staff turnover remain prevalent.
Room for Improvement
Several reviews point to a need for improvement in staffing consistency and communication within the agency. Clients have noted difficulties in reaching office staff and receiving timely responses to their inquiries. Additionally, there are concerns about the professionalism of some staff members and the overall management of care schedules. Addressing these issues may enhance the overall client experience.
Summary
A First Name Basis Home Care – Alexandria provides essential in-home care services for seniors and individuals with disabilities in Alexandria, Louisiana. While the agency is praised for its compassionate caregivers and commitment to client care, there are notable concerns regarding staff turnover and communication. Families considering this agency may want to weigh the positive aspects of caregiver dedication against the reported challenges in service consistency and office support.
