Overview
Canterbury House Assisted Living, located in Alexandria, Louisiana, is a veteran-owned facility that offers both independent and assisted living options. The community has undergone significant transformation under new ownership and management, creating a fresh and inviting atmosphere for residents.
Services & Support
Canterbury House provides a range of services designed to support the needs of its residents. The facility offers various living options, including studio, one-bedroom, and two-bedroom apartments, each thoughtfully designed for comfort and convenience. The staff is noted for their caring and attentive nature, with many residents and families expressing appreciation for the support they receive.
Care Approach & Staff
The staff at Canterbury House is described as knowledgeable and genuinely caring. Many reviews highlight their commitment to ensuring that residents’ needs are met with a smile. However, some feedback indicates serious concerns regarding neglect, with reports of residents not receiving timely assistance. This contrasting feedback suggests a need for ongoing staff training and oversight to maintain high standards of care.
What Families Say
Overall, families have shared mixed experiences at Canterbury House. Many commend the staff for their compassion and attentiveness, creating a welcoming environment for both residents and visitors. However, there are significant concerns from some families regarding the treatment of residents, particularly regarding neglectful practices. These conflicting reviews indicate that while there are positive aspects to the care provided, there are also critical areas that need improvement.
Room for Improvement
Feedback from some families has pointed to serious issues related to resident care, including neglect and inadequate response times to calls for assistance. Addressing these concerns is essential for ensuring a consistently positive experience for all residents.
Summary
Canterbury House Assisted Living offers a unique living environment for veterans and other residents in Alexandria, Louisiana. While the facility has made notable improvements and features a caring staff, there are significant concerns regarding the quality of care that need to be addressed. Families considering this facility may wish to weigh the positive aspects against the critical feedback to make an informed decision.