Overview
River Haven Nursing & Rehabilitation, located in Paducah, Kentucky, offers a range of services for both short-term and long-term care. The facility aims to provide compassionate care, with a focus on rehabilitation and clinical support. However, reviews from families highlight significant concerns regarding cleanliness, staff responsiveness, and overall care quality.
Services & Support
River Haven provides various services, including rehabilitation and memory care. The facility is equipped with a therapy room designed to help residents regain strength and independence. Despite these offerings, many families have reported issues with the quality of care their loved ones received, particularly in relation to timely medical assistance and attention to hygiene.
Care Approach & Staff
While some reviews commend the staff for their compassion and dedication, others indicate that the level of care is inconsistent. Families have expressed frustration over long response times to call lights and inadequate staffing during critical moments. Some caregivers have been described as friendly and respectful, while others have raised concerns about unprofessional behavior and a lack of proper training.
Living Options & Amenities
Residents at River Haven have access to comfortable rooms and communal areas. However, several reviews mention issues with the cleanliness of the facility, including reports of unsanitary conditions and unpleasant odors. Families have also noted that shared bathrooms among residents were not adequately maintained.
Dining & Activities
The dining experience at River Haven has received mixed feedback. Some residents have reported that meals are often served cold and lack variety. Families have voiced concerns about the nutritional quality of the food, with specific complaints about portion sizes and the availability of beverages during meals.
What Families Say
Reviews of River Haven reflect a wide range of experiences. While some families appreciate the compassionate care their loved ones received, many others express dissatisfaction with the facility’s cleanliness and responsiveness. Reports of bed sores and inadequate attention to personal hygiene have raised serious concerns about the quality of care provided.
Room for Improvement
The facility has been criticized for its cleanliness and the responsiveness of the staff. Multiple reviews highlight issues with unsanitary practices, including reports of bed bugs and unclean rooms. Families have also noted a lack of adequate staffing, leading to delayed responses to care needs.
Summary
River Haven Nursing & Rehabilitation in Paducah, Kentucky, offers various services aimed at supporting residents through rehabilitation and memory care. While some families report positive experiences with the compassionate staff, numerous reviews indicate significant concerns regarding cleanliness, staffing levels, and the overall quality of care. Families considering this facility should weigh these factors carefully based on the shared experiences of others.
