Overview
Village Crossing Retirement Community, located in Louisville, Kentucky, is a senior living facility that offers a range of services including assisted living, independent living, and memory care. The community aims to provide a supportive environment for seniors, focusing on quality care and social engagement.
Services & Support
Village Crossing offers various levels of care tailored to the needs of its residents. These include independent living for those who require less assistance, assisted living for individuals needing daily support, and memory care for residents with cognitive impairments. Respite care is also available for short-term stays.
Care Approach & Staff
The care approach at Village Crossing emphasizes relationships and community. Staff members are described as friendly, and many residents appreciate the supportive environment. However, there have been concerns regarding management responsiveness to issues raised by families, with reports of unaddressed complaints and inadequate care in some instances.
Who They Serve
The community serves a diverse group of seniors, including those seeking independent living, those requiring assistance with daily activities, and individuals in need of specialized memory care. Families have expressed mixed feelings about the quality of care provided, particularly in memory care settings.
Dining & Activities
Dining options at Village Crossing include a variety of meals, with some residents enjoying specific dishes such as the parmesan chicken. The community also offers activities designed to engage residents socially, although there are reports of inconsistencies in meal delivery and participation in activities for some residents.
What Families Say
Feedback from families is varied. While some residents and their families express satisfaction with the community’s environment and staff, others have raised serious concerns about the quality of care, particularly in memory care. Reports of neglect and inadequate attention to residents’ needs have prompted calls for improvements. Families have noted that management has not consistently addressed these issues, leading to frustration and dissatisfaction.
Room for Improvement
Several reviews highlight the need for better management practices and responsiveness to family concerns. Issues such as inadequate staffing, lack of communication, and neglect in care have been pointed out. Families have urged for a reassessment of care standards to ensure residents receive the attention and support they require.
Summary
Village Crossing Retirement Community provides a range of living options and care services for seniors in Louisville, Kentucky. While the community fosters a friendly environment and offers various activities, there are significant concerns regarding management’s responsiveness and the quality of care in certain areas. Families considering this community should weigh both the positive aspects and the reported challenges.
