Overview
VNA Health at Home, located in Louisville, Kentucky, provides home health care services designed to support patients in their recovery and daily living activities. The agency has been a choice for many families, offering assistance ranging from skilled nursing to physical and occupational therapy.
Services & Support
VNA Health at Home offers a variety of services, including skilled nursing, physical therapy, and occupational therapy. Families have noted that the staff is compassionate and knowledgeable, particularly in post-surgical care, such as after knee surgeries. However, some reviews indicate inconsistencies in service delivery, including issues with communication and timeliness.
Care Approach & Staff
The staff at VNA Health at Home is frequently described as caring and attentive. Many families have expressed appreciation for the dedication shown by nurses and therapists. However, there are concerns regarding staff availability and communication, with some families reporting difficulties in reaching the agency and receiving timely responses.
Who They Serve
VNA Health at Home serves a diverse population, including older adults and those recovering from surgeries. Families have highlighted the agency’s role in providing essential support during critical recovery periods, although experiences can vary.
Service Area
VNA Health at Home operates within Louisville, Kentucky, and is part of the broader CHI Saint Joseph Health network, which serves multiple counties in the state.
Scheduling & Availability
Feedback regarding scheduling has been mixed, with some families expressing frustration over last-minute appointment changes and cancellations. Timeliness appears to be a recurring issue, as some clients have noted that staff frequently arrive late for scheduled visits.
What Families Say
Reviews reflect a wide range of experiences with VNA Health at Home. Many families commend the compassion and expertise of certain staff members, while others have expressed disappointment with communication and service consistency. Positive remarks often highlight the care provided during recovery from surgeries, while negative feedback frequently points to issues with scheduling and staff responsiveness.
Room for Improvement
Several families have pointed out areas for improvement, particularly in communication and scheduling. Issues such as unreturned calls and late arrivals have been noted, suggesting a need for better coordination and follow-through from the agency.
Summary
VNA Health at Home in Louisville, Kentucky, provides a range of home health care services with a focus on compassionate care. While many families appreciate the dedication of the staff, challenges in communication and scheduling have been highlighted. Prospective clients may want to consider these factors when evaluating the agency for their home health care needs.
