Overview
Park Terrace Health Campus, located in Louisville, Kentucky, is a senior living community that offers a range of services including memory care, skilled nursing, and on-site dialysis. The facility aims to provide exceptional care tailored to the needs of its residents, ensuring a supportive environment for those requiring varying levels of assistance.
Services & Support
The community offers comprehensive services such as rehabilitation, memory care, and skilled nursing. Residents can benefit from physical, occupational, and speech therapy, as well as case management. The facility emphasizes a compassionate approach to memory care, utilizing programs that promote engagement and companionship among residents.
Care Approach & Staff
While some reviews highlight the kindness and dedication of the staff, others indicate serious concerns regarding the level of care provided. Positive experiences mention staff members who are described as caring and attentive, particularly in the memory care unit. However, several reviews express dissatisfaction with the responsiveness of nursing staff and the overall management of care, particularly in rehabilitation settings.
Who They Serve
Park Terrace serves seniors requiring various levels of care, including those with memory loss and those in need of rehabilitation services following hospital stays. The community is designed to accommodate both short-term and long-term residents, providing support tailored to individual needs.
Levels of Care
The facility provides multiple levels of care, including memory care for individuals dealing with cognitive impairments and skilled nursing for those recovering from medical conditions. The staff is available 24/7 to assist residents, although some reviews indicate that the quality of care may vary.
Living Options & Amenities
Residents at Park Terrace have access to a range of amenities designed to enhance their quality of life. The community features engaging activities, a clean environment, and dining options that some residents find enjoyable. However, there are mixed reviews regarding the consistency of service, particularly in terms of housekeeping and meal provision.
What Families Say
Feedback from families is varied. Some express gratitude for the compassionate care provided in memory care, noting the positive impact on their loved ones. Conversely, other families report distressing experiences, citing neglect and inadequate attention to their loved ones’ needs, especially in rehabilitation settings. Concerns about cleanliness and staff responsiveness are also prevalent in several reviews.
Room for Improvement
There are significant concerns regarding staff responsiveness and the quality of rehabilitation services. Some families report long wait times for assistance and inadequate therapy sessions, which can lead to negative outcomes for residents. Consistency in care and communication with families appears to be areas needing attention.
Summary
Park Terrace Health Campus offers a range of services aimed at supporting seniors in Louisville, Kentucky. While the community has received praise for its engaging staff and memory care programs, there are serious concerns about the quality of nursing care and responsiveness. Families considering Park Terrace are encouraged to weigh both positive and negative experiences shared by current and former residents.
