Overview
Bluegrass Care Navigators – Lexington, located in Lexington, Kentucky, provides physical, emotional, and spiritual care to seriously ill patients and their families. The organization offers a variety of services, including hospice care, grief counseling, and specialized programs for dementia and pediatric palliative care.
Services & Support
Bluegrass Care Navigators offers a range of services designed to support patients and their families during challenging times. Their hospice care includes social worker support and specialized programs such as Bluegrass Dementia Care, which focuses on providing compassionate care for individuals with dementia. Additionally, they provide grief counseling to help families navigate the emotional challenges that accompany loss.
Care Approach & Staff
The staff at Bluegrass Care Navigators is noted for their compassion and attentiveness. Families have expressed appreciation for the care provided by nurses and aides, who are described as kind and supportive. However, some reviews indicate concerns about communication and timely responses, particularly regarding medical needs and pharmacy coordination.
Who They Serve
Bluegrass Care Navigators serves seriously ill patients and their families in Lexington and surrounding areas. Their services are tailored to meet the needs of individuals facing critical health challenges, including those requiring hospice and memory care.
Clinical Services & Rehab
The organization provides essential clinical services, including medication management and wound care. However, several reviews highlight issues with the timely administration of antibiotics and the coordination of prescriptions, which have raised concerns about the efficiency of care delivery.
What Families Say
Feedback from families is mixed. Many express gratitude for the compassion and support received during difficult times, particularly from specific staff members. Conversely, some families have reported distressing experiences related to communication failures and a lack of timely medical intervention, which they feel detracted from the quality of care during critical moments.
Room for Improvement
While many families have praised the care provided by individual staff members, there are notable concerns regarding communication and the efficiency of medical services. Instances of delayed medication administration and difficulties in reaching staff for urgent needs have been reported, indicating areas where the organization could enhance its service delivery.
Summary
Bluegrass Care Navigators – Lexington offers valuable support for seriously ill patients and their families through hospice care and various specialized programs. While many families commend the compassionate care provided by staff, there are significant concerns regarding communication and timely medical response that the organization may need to address to improve the overall experience for families.