Overview
Frankfort Regional Healthcare at Home, located in Lexington, Kentucky, aims to enhance the lives of individuals by providing home health care services. Their mission emphasizes wellness and independence, supporting clients through various stages of life with a commitment to being available 24/7 for emergencies.
Services & Support
Frankfort Regional Healthcare at Home offers a range of services, including physical therapy, to assist clients in maintaining their health and independence. Their staff is trained to provide care tailored to the needs of each individual, ensuring support across all stages of life.
Care Approach & Staff
The agency’s staff is described as compassionate and professional, with some clients noting positive experiences with the nursing staff. However, there are mixed reviews regarding the fulfillment of promises and communication, particularly with physical therapy services. Some clients reported feeling unheard and misinformed about their care options, indicating a need for improved communication and responsiveness from the staff.
What Families Say
Feedback from families has been varied. While some clients have praised the care they received, highlighting the professionalism of certain staff members, others expressed dissatisfaction with their experiences. Concerns were raised about communication issues and a perceived lack of understanding from some therapists. Positive comments included appreciation for the helpfulness and kindness of the nursing staff.
Room for Improvement
There are notable concerns regarding communication between staff and clients, particularly in the context of physical therapy. Some clients felt that their input was not valued, and there were instances of misinformation regarding care options. Addressing these issues could enhance the overall experience for clients and their families.
Summary
Frankfort Regional Healthcare at Home provides essential home health care services in Lexington, Kentucky, with a focus on supporting clients through various stages of life. While the agency has received positive feedback for some of its staff and services, there are areas for improvement, particularly in communication and client engagement. Families considering this agency may find a mix of experiences reflected in client reviews.
