Overview
Caretenders, located in Lexington, Kentucky, offers specialized home care services aimed at enhancing the well-being of their clients. The organization emphasizes the importance of quality service and strives to understand the personal needs of those they serve, tailoring their healthcare approach accordingly. Their commitment to clinical excellence and service quality is reflected in their mission to improve healthcare every day.
Services & Support
Caretenders provides a range of home health care services designed to support clients in their daily lives. The organization focuses on creating a personalized care experience, ensuring that clients receive the attention and support they need. However, some families have reported challenges with scheduling and communication regarding caregiver availability, which can impact the reliability of care.
Care Approach & Staff
The staff at Caretenders are described as compassionate and committed to their clients. However, there have been concerns about the scheduling process and the office’s communication with clients. Some families noted that they experienced issues with caregivers arriving late or not showing up at all, which can be particularly distressing for those in need of immediate assistance.
Who They Serve
Caretenders serves a diverse clientele, including elderly individuals and those with disabilities. The agency aims to provide support for clients in their homes, helping them maintain their independence while receiving necessary care. However, some clients have faced difficulties with caregivers who are unwilling to work in homes with pets, which has led to dissatisfaction among families.
Room for Improvement
Several families have expressed concerns about the reliability of Caretenders’ scheduling and communication. Instances of caregivers not showing up or families not being notified of changes have been noted. Improving these aspects could enhance the overall experience for clients and their families.
Summary
Caretenders in Lexington, Kentucky, offers personalized home health care services aimed at fostering well-being. While many clients appreciate the compassionate care provided by the staff, there are notable challenges related to scheduling and communication that have affected some families’ experiences. Addressing these issues may improve service reliability and client satisfaction.
