Overview
Comfort Keepers of Bowling Green and South Central Kentucky, located in Bowling Green, Kentucky, is a home care service that specializes in providing non-medical care for seniors who wish to maintain their independence at home. The organization offers a variety of services, including assistance with grooming, mobility, shopping, and companionship, tailored to the unique needs of each individual.
Services & Support
The caregivers at Comfort Keepers provide a range of services designed to support seniors in their daily activities. This includes grooming and hygiene assistance, mobility support, and help with errands. They also offer specialized care options, such as 24-hour care, dementia care, and end-of-life care, ensuring that clients receive personalized attention based on their specific needs and preferences.
Care Approach & Staff
Comfort Keepers emphasizes a compassionate approach to in-home care, aiming to foster a positive environment for both clients and their families. The organization attempts to maintain a 1:1 client/caregiver relationship, matching caregivers to clients based on personality compatibility to enhance the caregiving experience. However, some reviews indicate issues with staff communication and attitudes, which may affect the overall experience for both employees and clients.
Who They Serve
Comfort Keepers primarily serves seniors who are capable of living at home but require assistance with daily activities. The care provided is tailored to meet the varying needs of elderly individuals, including those with specific conditions like Alzheimer’s and dementia.
What Families Say
Feedback from families is mixed. While some families have praised the compassionate care and effective communication provided by the staff, others have expressed dissatisfaction with the office staff’s professionalism and communication skills. Instances of poor treatment and lack of support have been reported, particularly regarding scheduling and assistance during critical moments.
Room for Improvement
Several reviews highlight significant concerns regarding staff attitudes and communication, particularly from office personnel. Issues such as rude behavior and a lack of support during emergencies have been noted, indicating a need for improvement in these areas to enhance the overall experience for both clients and caregivers.
Summary
Comfort Keepers of Bowling Green and South Central Kentucky offers a range of in-home care services aimed at helping seniors maintain their independence. While the organization is committed to providing compassionate care, feedback suggests that improvements in staff communication and professionalism are necessary to ensure a consistently positive experience for clients and their families.
