Overview
FirstLight Home Care of Wichita, located in Wichita, Kansas, is an in-home care agency dedicated to providing comprehensive non-medical and personal care services. Their mission focuses on enriching the lives of seniors, new mothers, adults with disabilities, and others needing assistance. The agency emphasizes the importance of compassionate care and aims to create a supportive environment for both clients and their families.
Services & Support
FirstLight Home Care offers a variety of services designed to meet the unique needs of their clients. These include companionship, personal care, and support for individuals recovering from surgery. Their caregivers are trained to provide individualized care, ensuring that each client receives the appropriate assistance in a comfortable and familiar setting.
Care Approach & Staff
The caregivers at FirstLight Home Care are frequently described as caring, professional, and attentive. Families have noted that the staff often goes above and beyond to ensure the well-being of their clients. The office team is also highlighted for their dedication and personal touch, with management actively checking in on clients during critical times.
Who They Serve
FirstLight Home Care serves a diverse clientele, including seniors, new mothers, and adults with disabilities. They are particularly noted for their support of families facing challenging situations, such as those recovering from illness or managing complex care needs.
What Families Say
Many families have shared positive experiences with FirstLight Home Care, praising the compassionate nature of the caregivers and the professionalism of the administrative staff. One family expressed gratitude for the timely support provided during a health crisis, stating that the agency was a “godsend” during a difficult period. However, some reviews also indicate issues with reliability, mentioning instances of late arrivals and no-shows, which have caused frustration for clients.
Room for Improvement
While many families have had positive experiences, there are concerns regarding reliability. Some clients reported issues with caregivers being late or failing to show up without prior notice. This has led to dissatisfaction among certain families, highlighting the need for improved communication and dependability.
Summary
FirstLight Home Care of Wichita strives to provide quality in-home care with a focus on compassion and individualized support. While many families appreciate the dedication of the staff and the personal connections formed, there are areas that could benefit from increased reliability and communication. Overall, FirstLight aims to enhance the quality of life for those they serve in Wichita and the surrounding areas.
