Overview
Home Instead, located in Overland Park, Kansas, provides a range of senior home care services aimed at helping individuals age safely in their own homes. Their offerings include Personal Care, Alzheimer’s Care, Dementia Care, and 24 Hour Home Care, among others. The agency emphasizes highly personalized service and invests in the recruitment, training, and support of their caregivers to ensure a superior care experience.
Services & Support
Home Instead offers a variety of services tailored to meet the needs of seniors. These services include assistance with daily living activities, medication reminders, companionship, meal preparation, and transportation. Their caregivers are trained to provide compassionate care, which is especially important for clients with specific conditions such as Alzheimer’s and dementia. Many families have expressed satisfaction with the level of care their loved ones receive, noting the positive impact on their overall well-being.
Care Approach & Staff
The agency’s approach is rooted in providing loving, personalized care. Families have highlighted the dedication and kindness of the caregivers, with several noting that their loved ones have developed close relationships with the staff. The office staff also plays a crucial role, being described as responsive and accommodating when it comes to addressing concerns or making adjustments to care plans.
Who They Serve
Home Instead primarily serves seniors, including those with conditions like Alzheimer’s and dementia. Families have reported that the caregivers are attentive to the unique needs of their loved ones, fostering a sense of security and comfort. The agency is noted for its ability to provide care both in-home and in hospital settings, making it versatile for various care scenarios.
What Families Say
Feedback from families has been mixed. Many have praised the caregivers for their compassion and professionalism, stating that their loved ones feel safe and well-cared for. For instance, one family expressed gratitude for the positive impact the caregivers had on their mother’s health and happiness. However, some families have raised concerns about communication issues and the responsiveness of care coordinators, highlighting that their feedback was not always addressed effectively. This indicates a need for improvement in communication and coordination.
Room for Improvement
While many families have had positive experiences, there are notable concerns regarding communication from the office staff and care coordinators. Some families reported difficulties in receiving timely responses to their feedback, which affected their overall satisfaction. Addressing these communication gaps could enhance the experience for families seeking support.
Summary
Home Instead in Overland Park, Kansas, offers a range of personalized senior home care services, with a focus on compassionate and dedicated caregiving. While many families appreciate the care provided and the relationships formed with caregivers, there are areas for improvement, particularly in communication from the office staff. Overall, the agency remains a popular choice for families seeking support for their loved ones.
