Overview
HOMELINK, located in Waterloo, Iowa, is a national provider focused on integrated ancillary services for the healthcare and workers’ compensation industries. As a privately held, employee-owned company, HOMELINK aims to deliver superior customer service through innovative technology, ensuring timely information and coordination across the continuum of care.
Services & Support
HOMELINK offers a comprehensive range of ancillary care products and services, including advanced clinical programs. They are designed to help manage costs for home health care equipment and provide access to a national network of vendors. Despite these offerings, many families have reported significant issues with service delivery and billing.
Care Approach & Staff
The company emphasizes a commitment to customer service, relying on their employee-owned structure to motivate associates. However, reviews indicate that communication and responsiveness may not meet expectations. Families have expressed frustration with the lack of timely follow-up and the challenges involved in reaching staff for assistance.
What Families Say
Feedback from families highlights a range of concerns, particularly around billing practices and communication. Numerous reviews mention issues with being billed for items already paid for, leading to confusion and frustration. Families have reported difficulties in getting timely responses to their inquiries, with many stating that they have to make multiple calls to resolve issues. Some users expressed disappointment with the delivery timelines for necessary medical supplies, which have not met their needs.
Room for Improvement
A consistent theme in the reviews is the need for improved communication and billing practices. Families have noted that the company often fails to return calls and does not provide adequate updates regarding their orders. Additionally, issues with billing accuracy and the handling of insurance claims have been a source of significant frustration for many clients.
Summary
In summary, while HOMELINK provides a range of ancillary services aimed at supporting healthcare needs, many families have reported challenges with billing, communication, and service delivery. Prospective clients may want to consider these factors when evaluating their options for home health care services in Waterloo, Iowa.
