Overview
UnityPoint at Home – Des Moines, located in Urbandale, Iowa, provides a range of home health care services aimed at supporting patients in their recovery and management of chronic conditions. Their team of nurses, therapists, and caregivers offers care that extends beyond traditional clinical settings, including home infusion, hospice, and home medical equipment services.
Services & Support
UnityPoint at Home – Des Moines offers various services designed to cater to individual health needs. These include skilled nursing care for wound management, pediatric care, and support from medical social workers. The organization emphasizes the importance of personalized care plans that align with patients’ specific health goals and circumstances.
Care Approach & Staff
Feedback from families indicates a mixed experience with the staff at UnityPoint at Home. While some caregivers, particularly physical therapists, have been praised for their professionalism and thoroughness, there are concerns regarding the approach of nursing staff. Some families reported that nurses seemed to prioritize efficiency over comprehensive patient care, leading to feelings of being overlooked or misunderstood.
Who They Serve
UnityPoint at Home serves a diverse patient population, including those recovering from surgery, managing chronic diseases, and requiring pediatric care. However, some families have expressed dissatisfaction with the level of care provided for patients with chronic conditions, noting that the focus appears to be on acute care rather than long-term support.
Insurance & Billing
Several reviews highlight challenges related to insurance and billing practices. Families have reported issues with miscommunication regarding coverage, delays in processing orders, and a lack of responsiveness from representatives when addressing billing inquiries. Some experienced unexpected charges and confusion regarding insurance claims, leading to frustration.
What Families Say
Families have shared a range of experiences with UnityPoint at Home. While there are positive remarks about specific staff members, particularly in therapy roles, many reviews point to significant concerns about customer service and communication. Instances of delayed responses and inadequate resolution of issues have been noted, contributing to a sense of dissatisfaction among some patients and their families.
Room for Improvement
Multiple reviews suggest that UnityPoint at Home could enhance its service by improving communication and responsiveness, particularly regarding billing and insurance matters. Additionally, fostering a more patient-centered approach in nursing care could help address the concerns raised by families regarding the treatment of chronic health conditions.
Summary
UnityPoint at Home – Des Moines offers a variety of home health services in Urbandale, Iowa, focusing on patient care in the home environment. While some families have had positive experiences with specific staff members and services, there are notable concerns about communication, billing practices, and the approach to chronic care. Addressing these issues could help improve overall patient satisfaction and care quality.
