Overview
Heritage Care & Rehabilitation Center, located in Mason City, Iowa, is a skilled nursing and rehabilitation center dedicated to providing compassionate care. The facility offers a range of services, including short-term rehabilitation and long-term care, tailored to meet the unique needs of each resident.
Services & Support
Heritage Care & Rehabilitation Center provides 24/7 skilled nursing care, long-term residential options, and rehabilitation programs designed to support recovery after surgery, illness, or injury. The facility also offers independent and assisted living services for those seeking additional support while maintaining an active lifestyle. Each resident receives a personalized care plan that aligns with their specific needs, ensuring appropriate levels of assistance.
Care Approach & Staff
The team at Heritage Care is noted for their professionalism and organization. Residents and their families can expect to receive compassionate care from skilled professionals who are dedicated to empowering each resident’s journey. However, there have been concerns regarding the level of compassion shown by some staff members during critical moments, which has prompted feedback from families regarding the need for improved attention and sensitivity.
Who They Serve
Heritage Care & Rehabilitation Center serves individuals requiring skilled nursing care, rehabilitation services, and those seeking assisted or independent living options. The facility is equipped to support a diverse range of needs, from short-term recovery to long-term care.
Levels of Care
The facility offers various levels of care, including skilled nursing, long-term care, hospice services, and rehabilitation. This comprehensive approach allows residents to receive the appropriate care tailored to their individual circumstances, whether for recovery or ongoing support.
Location & Access
Heritage Care & Rehabilitation Center is conveniently located at 501 S. Kentucky Avenue in Mason City, Iowa. This central location provides easy access for families and visitors.
What Families Say
Reviews highlight the organized and professional nature of the staff, as well as the outstanding hospice care provided during critical times. However, feedback also indicates areas for improvement, particularly in the compassion shown by some aides during sensitive moments, which has led to formal complaints from families.
Summary
Heritage Care & Rehabilitation Center in Mason City, Iowa, offers a range of skilled nursing and rehabilitation services designed to empower residents and support their unique journeys. While the facility is praised for its organization and professional staff, there are noted concerns regarding the compassion displayed by some team members during critical care moments. This feedback underscores the importance of continual improvement in patient-centered care.
